Offering the Best Client Service in Fleet
Merchants Service Commitment
Innovative fleet management with exceptional service
The Merchants Fleet mission is to provide our clients with the most innovative fleet management experience nationally, and client service is a cornerstone of that experience. Our client service team members average 16 years of experience, so when you call Merchants Fleet you know you are reaching an experienced and dedicated team who is ready to help.
Our philosophy is to have a hands-on approach with extensive attention to detail. Whether you call or contact us online, we’ll get back to you in a timely manner so your fleet can stay on the road and on task.
Our Goals for Client Relationships
When you partner with Merchants Fleet, we focus on building a lasting, successful client relationship. In a third-party survey of our clients, 95% of our clients said they were satisfied with Merchants Fleet, and 95% reported Merchants Fleet as having responsive, timely service. The following goals guide our client interactions and everything we do, ensuring you have a smooth fleet management experience:
- Provide an Industry-Leading Client Experience
- Take a Proactive, Consultative Approach with Creative, Effective Solutions
- Build Strong, Meaningful Relationships Based on Mutual Respect
High Standards = Exceptional Service
We understand you have many fleet management company options, so we hold ourselves to the highest client service standards. We pride ourselves on being attentive, responsive, and energetic in our approach to serve.
- Perform to Our Mission Statement: Provide an Exceptional Client Experience Through Teamwork & Collaboration
- Responsiveness: Provide Same-Day Response and Answer the Phone Within 5 Seconds
- Elevate the Client Experience: Be Creative & Offer Cutting-Edge Solutions
Enhanced Call Center Technology
It is important for us to be easily reachable and to track our client interactions so we can continually improve. Merchants Fleet has invested in enhanced call center technology so our representatives have tools at their fingertips to provide the best experience possible.
- Client Contact Operations Dashboard
- Client Communication Tracking
- Calls Recorded & Monitored for Quality Assurance
- Advanced Reporting Capabilities
- Business Continuity with Remote Access
Personal Service, On Call and Online
Whenever you have a question about your fleet services, there is a way to get in contact with us. We are just a call or click away.
- Call Center Hours:
- Monday – Thursday, 8:00 am to 8:00 pm (Eastern)
- Friday, 8:00 am to 5:00 pm (Eastern)
- Live Online Chat
- 24/7 Online Access