Fleet Accident Management Services: You Need an Advocate When Accidents Strike

Accident Management

Full claims support and aggressive subrogation

Accidents happen, and when they do Merchants Fleet makes sure your drivers get the support they need. With our comprehensive accident management solution, we take care of everything from seamless claims processing to repair and subrogation recovery. We coordinate loaner vehicles so accidents do not slow you down.

Driver Availability 24/7

No matter when an accident happens, your drivers have the 24/7 support they need to stay safe and get back on the road. With roadside assistance, first notice of loss, and detailed, customized reports, the accident management process starts immediately.

  • First Notice of Loss Includes Option to Collect Customized Information
  • Get Complete Incident Report Based on Tailored Parameters
  • Receive Towing Assistance

Full Claims Management

Merchants Fleet handles claims management for you, so you don’t have to worry about whether repairs are being handled to your standards or if estimates are accurate. We work with certified adjusters and an extensive network of repair locations so claims are handled quickly and professionally.

  • I-CAR Platinum-Trained and ASE-Certified Adjusters
  • Adjusters Access Latest Estimating Software to Review Estimates and Photos
  • Body Shop Monitoring to Ensure Quality Workmanship
  • Nationwide Repair Network for Extensive Coverage, Efficient Turnaround Time, and Quality Repairs

Subrogation Experts

We have dedicated specialists who handle the details of subrogation so your claim is handled as efficiently as possible. When you leave subrogation to the experts, you can get back to handling your day-to-day business.

  • Specialists Review Claims to Determine Fault
  • Extensive Knowledge of Laws and Regulations

Full Transparency

After an accident, you want to know the status of your claim and your vehicle. Merchants Fleet gives you full insight into the accident management process. You always have access to accident photos and documentation and can easily track vehicle repairs.

  • Tracking System Ensures Timely Repairs
  • Access All Pertinent Claim Information, Including Loss Notices, Photos, and Estimates
  • Access Multiple Ad-Hoc Reports
  • View Customized Charts and Graphs in the Stat Center

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

Jim Collins
Support Services Manager, Royal Cup Coffee

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

Can Merchants provide more insight into the acquisition and supply chain process?

We order vehicles from the OEMs in addition to upfit manufacturers. We can help you develop an acquisition strategy to ensure you receive the vehicles you need.

How does Merchants Fleet support its partners from a consulting perspective?

Our Merchants Fleet consulting team combines industry experience, analytical skills, big data, and the latest fleet technologies to provide tailored solutions across the entire fleet lifecycle. Whether you are looking to reduce costs, enhance corporate sustainability, upgrade fleet policies, or improve driver behavior, we will develop the most effective strategies to meet your goals.

How does Merchants Fleet support its partners from a technology perspective?

We have developed some of the most advanced tools and technologies for fleets today. TotalView allows you to access critical vehicle and fleet data anytime, anywhere. Our telematics system combines GPS technology and the connected vehicle to provide everything you need to know about your fleet. Our state-of-the-art technology will help you control operating expenses, utilization, productivity, and security. Our cutting-edge FleetShare program allows you take advantage of the latest pool technology to right-size your fleet, improve vehicle utilization rates, and reduce costs. TotalConnect allows you to monitor driver behavior with our connected vehicle technology. The data you receive can help eliminate the unknown so you can prioritize the safety of your drivers.

How is the upfit manage process managed?

We have an in-house upfit engineering team that will help you select the right vehicles for your fleet, spec the best aftermarket equipment, and choose the most qualified vendors for jobs. We are your single point of contact and ensure a streamlined upfit process.

What are the best vehicles for the oil and gas and mining industries?

The most popular type of commercial vehicles are typically medium-duty trucks, or any vehicle with lighter upfits, an enhanced engine, and four-wheel drive. These include the Ford F-250, RAM 2500, Nissan Titan XD, Chevy Silverado 2500HD, and GMC Sierra 2500HD.

What are the benefits of an outsourced fleet management company?

A fleet management solution will help keep you and your company running safely and efficiently. Benefits include reducing operational costs, reducing administrative burden, lowering fleet repair costs, and ensuring the highest level of safety for you and your employees. Even if you own your own vehicles, we can help. We can add fleet management services to help with administration time and manage operational costs.

Total Fleet Coverage

Our national footprint allows us to service clients all over the United States. No matter the size of your fleet, we’re ready to help you find a management solution that works for your business. From flexible leasing and comprehensive maintenance to innovative telematics and cost-saving fuel management, we’ll create a tailored plan to meet your needs.

Need help with the accident recovery process?

Click below or call 866.653.2737 to learn how Merchants Fleet manages the accident recovery process for you.