Fleet Accident Management Services: You Need an Advocate When Accidents Strike

Accident Management

Full claims support and aggressive subrogation

Accidents happen, and when they do Merchants Fleet makes sure your drivers get the support they need. With our comprehensive accident management solution, we take care of everything from seamless claims processing to repair and subrogation recovery. We coordinate loaner vehicles so accidents do not slow you down.

Driver Availability 24/7

No matter when an accident happens, your drivers have the 24/7 support they need to stay safe and get back on the road. With roadside assistance, first notice of loss, and detailed, customized reports, the accident management process starts immediately.

  • First Notice of Loss Includes Option to Collect Customized Information
  • Get Complete Incident Report Based on Tailored Parameters
  • Receive Towing Assistance

Full Claims Management

Merchants Fleet handles claims management for you, so you don’t have to worry about whether repairs are being handled to your standards or if estimates are accurate. We work with certified adjusters and an extensive network of repair locations so claims are handled quickly and professionally.

  • I-CAR Platinum-Trained and ASE-Certified Adjusters
  • Adjusters Access Latest Estimating Software to Review Estimates and Photos
  • Body Shop Monitoring to Ensure Quality Workmanship
  • Nationwide Repair Network for Extensive Coverage, Efficient Turnaround Time, and Quality Repairs

Subrogation Experts

We have dedicated specialists who handle the details of subrogation so your claim is handled as efficiently as possible. When you leave subrogation to the experts, you can get back to handling your day-to-day business.

  • Specialists Review Claims to Determine Fault
  • Extensive Knowledge of Laws and Regulations

Full Transparency

After an accident, you want to know the status of your claim and your vehicle. Merchants Fleet gives you full insight into the accident management process. You always have access to accident photos and documentation and can easily track vehicle repairs.

  • Tracking System Ensures Timely Repairs
  • Access All Pertinent Claim Information, Including Loss Notices, Photos, and Estimates
  • Access Multiple Ad-Hoc Reports
  • View Customized Charts and Graphs in the Stat Center

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

Jim Collins
Support Services Manager, Royal Cup Coffee

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

How long does the upfitting process take?

It depends on the number of vehicles and which types of upfits you’ve chosen.  Contact Merchants to discuss your upfit needs, and our team can provide more detailed information about potential costs and timeframe.

What upfits do you offer?

We understand the importance of safety and accessibility when it comes to residential care vehicle. Common upfits include rear and side wheelchair lifts, ramps, safety lights, partitions, alarm system, brandings and decals and upfits for facility work trucks, such as plows.

What are the benefits of fleet vehicle remarketing?

If you are looking to sell buses or non-traditional/specialty vehicles you already own, consider our GuaranteeBUY program. Similar to fleet lease disposal, this program will offer you a guaranteed price up front for your vehicles. We assess your vehicles, and then our remarketing experts determine the appropriate value. From there, we handle the entire fleet remarketing process, including any inspections and fees associated with selling.

What are the best vehicles for assisted living and residential facilities?

It depends on your needs, but our most popular vehicles for residential care include the Ford Transit, Mercedes Sprinter, Toyota Sienna, Chrysler Voyager, and passenger buses.

What kind of fleet leasing and funding terms are available?

We provide a variety of leasing and funding to meet your needs. Closed-end leases offer a fixed monthly payment, which is important for budget planning, while also offering mileages and terms to fit your specific program needs. An open-end lease gives you complete leasing structure flexibility, which is ideal if you want a plan that is as close to vehicle ownership as possible but with all the benefits of leasing. If you’ve purchased your own vehicles, we can add fleet management services, and for a full service option we have our FleetAssist program.

What are the benefits of a fleet management solution?

A fleet management solution will help keep you and your residential care community running safely and efficiently. Benefits include: reducing operational costs, reducing administrative burden, lowering fleet repair costs, and ensuring the highest level of safety for you, your employees, and your residents. Plus, even if you own your own vehicles, we can help! Merchant Fleet can add fleet management services to help with administration time and manage operational costs. With FleetAssist and our administered maintenance program, our experts take on the day-to-day administration of your fleet, which frees up more of your time.

Total Fleet Coverage

Our national footprint allows us to service clients all over the United States. No matter the size of your fleet, we’re ready to help you find a management solution that works for your business. From flexible leasing and comprehensive maintenance to innovative telematics and cost-saving fuel management, we’ll create a tailored plan to meet your needs.

Need help with the accident recovery process?

Click below or call 866.653.2737 to learn how Merchants Fleet manages the accident recovery process for you.

CONTACT US