Accidents happen, and when they do Merchants Fleet makes sure your drivers get the support they need. With our comprehensive accident management solution, we take care of everything from seamless claims processing to repair and subrogation recovery. We coordinate loaner vehicles so accidents do not slow you down.
Driver Availability 24/7
No matter when an accident happens, your drivers have the 24/7 support they need to stay safe and get back on the road. With roadside assistance, first notice of loss, and detailed, customized reports, the accident management process starts immediately.
First Notice of Loss Includes Option to Collect Customized Information
Get Complete Incident Report Based on Tailored Parameters
Receive Towing Assistance
Full Claims Management
Merchants Fleet handles claims management for you, so you don’t have to worry about whether repairs are being handled to your standards or if estimates are accurate. We work with certified adjusters and an extensive network of repair locations so claims are handled quickly and professionally.
I-CAR Platinum-Trained and ASE-Certified Adjusters
Adjusters Access Latest Estimating Software to Review Estimates and Photos
Body Shop Monitoring to Ensure Quality Workmanship
Nationwide Repair Network for Extensive Coverage, Efficient Turnaround Time, and Quality Repairs
We have dedicated specialists who handle the details of subrogation so your claim is handled as efficiently as possible. When you leave subrogation to the experts, you can get back to handling your day-to-day business.
Specialists Review Claims to Determine Fault
Extensive Knowledge of Laws and Regulations
After an accident, you want to know the status of your claim and your vehicle. Merchants Fleet gives you full insight into the accident management process. You always have access to accident photos and documentation and can easily track vehicle repairs.
Tracking System Ensures Timely Repairs
Access All Pertinent Claim Information, Including Loss Notices, Photos, and Estimates
Access Multiple Ad-Hoc Reports
View Customized Charts and Graphs in the Stat Center
“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs. Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”
Support Services Manager, Royal Cup Coffee
“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”
Corporate Services - Fleet, Novus Ag, LLC
“Floor Coverings International is proud to partner with Merchants Fleet. Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”
Director of Merchandising, Floor Coverings International
Frequently Asked Questions
Can I extend my rental terms?
Yes. We offer month-to-month options for short-term extensions or you can realize additional cost savings by converting to a long-term lease.
Do I have to take care of vehicle maintenance?
Merchants Fleet will cover all maintenance over the life of the vehicle. We have vehicle repair partners throughout the country and will be able to recommend one near you.
Is there a limit to how many cutaway vans I can rent?
What about vehicle insurance?
It is the renter’s responsibility to insure the vehicles.
After I am approved, how will I receive my step vans?
Delivery to your location is included.
Will you pick up the vehicles?
Yes. Our team will arrange the pickup and transportation of your vehicles.
Total Fleet Coverage
Our national footprint allows us to service clients all over the United States. No matter the size of your fleet, we’re ready to help you find a management solution that works for your business. From flexible leasing and comprehensive maintenance to innovative telematics and cost-saving fuel management, we’ll create a tailored plan to meet your needs.
Need help with the accident recovery process?
Click below or call 866.653.2737 to learn how Merchants Fleet manages the accident recovery process for you.