Fleet Accident Management Services: You Need an Advocate When Accidents Strike

Accident Management

Full claims support and aggressive subrogation

Accidents happen, and when they do Merchants Fleet makes sure your drivers get the support they need. With our comprehensive accident management solution, we take care of everything from seamless claims processing to repair and subrogation recovery. We coordinate loaner vehicles so accidents do not slow you down.

Driver Availability 24/7

No matter when an accident happens, your drivers have the 24/7 support they need to stay safe and get back on the road. With roadside assistance, first notice of loss, and detailed, customized reports, the accident management process starts immediately.

  • First Notice of Loss Includes Option to Collect Customized Information
  • Get Complete Incident Report Based on Tailored Parameters
  • Receive Towing Assistance

Full Claims Management

Merchants Fleet handles claims management for you, so you don’t have to worry about whether repairs are being handled to your standards or if estimates are accurate. We work with certified adjusters and an extensive network of repair locations so claims are handled quickly and professionally.

  • I-CAR Platinum-Trained and ASE-Certified Adjusters
  • Adjusters Access Latest Estimating Software to Review Estimates and Photos
  • Body Shop Monitoring to Ensure Quality Workmanship
  • Nationwide Repair Network for Extensive Coverage, Efficient Turnaround Time, and Quality Repairs

Subrogation Experts

We have dedicated specialists who handle the details of subrogation so your claim is handled as efficiently as possible. When you leave subrogation to the experts, you can get back to handling your day-to-day business.

  • Specialists Review Claims to Determine Fault
  • Extensive Knowledge of Laws and Regulations

Full Transparency

After an accident, you want to know the status of your claim and your vehicle. Merchants Fleet gives you full insight into the accident management process. You always have access to accident photos and documentation and can easily track vehicle repairs.

  • Tracking System Ensures Timely Repairs
  • Access All Pertinent Claim Information, Including Loss Notices, Photos, and Estimates
  • Access Multiple Ad-Hoc Reports
  • View Customized Charts and Graphs in the Stat Center

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

Jim Collins
Support Services Manager, Royal Cup Coffee

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

What is the function of fleet accident management?

Fleet accident management services includes seamless claims processing, repair and subrogation recovery, and coordinating loaners vehicles. Plus, no matter when accidents happen, your drivers will have 24/7 support.

How can we reduce fleet accidents?

Telematics proactively track driver behavior and aggregate it into individual scorecards, providing a platform for managers to address problems and reward improvements. Driver safety should also be a top priority. Evaluating this data will guide decisions regarding policies, training, and incentive programs. Drivers should be completely familiar with all their vehicles’ equipment, including GPS, company-issued field service devices, telematics, and even the entertainment system. Telematics can also track engine hours and mileage and provide maintenance schedules to ensure vehicles are running optimally.

How do accident notifications work?

Within 24 hours of a claim being filed, an FNOL (First Notice of Loss) is emailed to the distribution point of contact that was set up during the discovery. This can be one contact, a strig, or multiple contacts depending on preference. If a serious accident or fatality is reported, the claim is escalated immediately, and all emergency contacts are informed according to account preferences.

How does subrogation work?

We have dedicated specialists who handle the details of subrogation, which means your claim is handled as efficiently as possible. Our specialists, who will review the claim to determine who is at fault, have extensive knowledge of all relevant laws and regulations so you can focus on other important business. Clients can see all claim details, demands, and funds collected throughout the process.

Total Fleet Coverage

Our national footprint allows us to service clients all over the United States. No matter the size of your fleet, we’re ready to help you find a management solution that works for your business. From flexible leasing and comprehensive maintenance to innovative telematics and cost-saving fuel management, we’ll create a tailored plan to meet your needs.

Need help with the accident recovery process?

Click below or call 866.653.2737 to learn how Merchants Fleet manages the accident recovery process for you.