Our network of expert ASE-certified technicians serves as your partner for all of your fleet maintenance and repair management needs, and will offer guidance and support for routine services or emergency repairs.
In addition, we assist with budgeting, reducing unpredictable vehicle expenses, and minimizing your fleet’s downtime.
Accurate, clear maintenance billing and reporting is critical to managing fleet costs, as well as understanding the larger picture of your fleet’s lifecycle. Regardless of your maintenance package, Merchants Fleet ensures full transparency.
Access purchase order data and key reports through TotalView — our fleet management software — and easily track maintenance expenses and vehicle maintenance history.
Finding the right place to maintain and service your fleet is now streamlined and simple with our nationwide network of 40,000+ preferred vendors.
Wherever you are located, Merchants Fleet has a trusted vendor in your area to handle all of your fleet maintenance needs.
To make the most impact on your maintenance costs, you need to identify trends and establish benchmarks. Through TotalView, fleet managers can access the data that is most important to them in an easy-to-understand dashboard.
Using TotalView, we will help you set up preferences for email or text-based alerts to ensure that your vehicles never fall behind on maintenance. In addition, TotalView allows us to set up custom, exception-based alerts, like notifying your drivers if they have passed an interval or if a vehicle has missed a routine service appointment.
Your designated Merchants Fleet account manager will also stay current on the status of your vehicles and any preferences you have predetermined as an additional layer of support.
No matter the type of vehicle, we are committed to handling your warranty claims to help you save time and cut costs.
A member of our fleet maintenance team will negotiate and coordinate warranties on your behalf, ensuring that the repair facility is informed so that you are not billed. In some instances, our relationships with OEMs and policy providers allow us to seek out opportunities for goodwill coverage in the event that your warranty has lapsed or does not cover certain incidents.
Our FleetAssist team specializes in developing Merchants Fleet and client-specific policies to help you maximize cost savings, initiate driver behavior changes, and more.
Whether you do not want to allow snow tires to be put on your vehicles or you are interested in offering a tire-purchasing program to your drivers, our team can help you create and implement both tactical and strategic policies. We have systematic capabilities to ensure that your business’ specific needs and preferences are always met by our vendor network of technicians.
When you enroll in the Merchants Fleet Roadside Assistance program, you are giving yourself and your drivers ultimate peace of mind. Whether it is a flat tire, dead battery, or empty gas tank, you will have a toll-free number to call any time of day or night.
We want to keep your drivers safe and on the road. That’s why our Roadside Assistance program offers bilingual support services for every situation:
All roadside assistance services are available 24 hours a day, 365 days a year throughout the United States. Just call the toll-free number, and help will be on its way.
On-Site Mobile Repair Services
In the event that your vehicles or equipment are unable to leave your facility, we will schedule a time for an ASE-certified technician to visit your location to service your vehicles.
|Pricing Structure||Fixed, Monthly Fee||Pay as You Go||Fixed, Monthly Fee||Options for Consolidated Invoice or Bill Reconciliation at End of Term|
|One Consolidated Monthly Invoice||One Consolidated Monthly Invoice||Bills Are Reconciled and Account is Balanced at End of Term||Options for Consolidated Invoice or Bill Reconciliation at End of Term|
|Features||∙ Regularly Scheduled Service
∙ Emergency Repairs
|Create a Specific Menu of Service for Your Fleet||Create a Specific Menu of Service for Your Fleet||We Will Design a Program Customized to Your Fleet|
One, fixed monthly bill for ultimate protection and peace of mind
This full-service program puts us in charge of all your fleet maintenance needs. From regularly scheduled service to emergency repairs, we’ll handle everything for one monthly fee that never changes — no matter how much work your fleet requires. Enjoy total protection at a truly fixed cost.
Pay for repairs as you go
This program allows you to choose a specific menu of services, and still access our National Accounts pricing discounts across the United States. Our experts will help you manage and reduce lifecycle costs through our review and reporting process. They’ll negotiate and authorize all repairs to eliminate unnecessary work, reconcile invoicing, and provide any other services you need.
Combine one fixed payment with true-up at end of term
You pay a fixed amount each month. At the end of the lease term, all bills are reconciled, and the account is balanced; any overage is credited to you and any amount due is collected. This allows for easy budgeting while providing the same features and benefits as our Administered Maintenance program.
Custom-built for your fleet
If you have unique needs such as specialized or upfitted vehicles, we’ll be happy to design a program just for you.