Fleet Maintenance Management Made Easy

Maintenance Management

Control spending and simplify maintenance with our fleet maintenance management programs

Whether you are looking to control costs, reduce administrative burdens, minimize downtime, or eliminate unpredictable expenses, we will help you achieve your goals.

We provide maintenance programs for all vehicles and trucks, from Class 1 to Class 8, as well as non-vehicle equipment. Our selection of maintenance programs includes a nationwide vendor network, so you can keep your fleet vehicles in top shape affordably and easily. And if the unexpected happens, our Roadside Assistance program will have your drivers and vehicles covered.

Best-in-Class ASE Certified Technicians

Our network of expert ASE-certified technicians serves as your partner for all of your fleet maintenance and repair management needs, and will offer guidance and support for routine services or emergency repairs.

In addition, we assist with budgeting, reducing unpredictable vehicle expenses, and minimizing your fleet’s downtime.

  • Expert ASE-Certified Techs Review and Authorize Repairs, Eliminating Unnecessary Work
  • Benefit from Our Consultative Repair Advice
  • Tight Administrative Controls for Accurate Invoicing

TotalView Fleet Maintenance Reporting

Accurate, clear maintenance billing and reporting is critical to managing fleet costs, as well as understanding the larger picture of your fleet’s lifecycle. Regardless of your maintenance package, Merchants Fleet ensures full transparency.

Access purchase order data and key reports through TotalView — our fleet management software — and easily track maintenance expenses and vehicle maintenance history.

  • Capture Complete Purchase Order Data
  • Get Full Pricing Transparency in PO Details
  • Receive Exception-Based Reporting and PM Alerts
  • Access Vehicle Maintenance History and Comprehensive Reporting

Maintenance Network Flexibility

Finding the right place to maintain and service your fleet is now streamlined and simple with our nationwide network of 40,000+ preferred vendors.

Wherever you are located, Merchants Fleet has a trusted vendor in your area to handle all of your fleet maintenance needs.

  • Easily Find Preferred Vendors with Over 40,000+ Locations
  • Save on Repairs with National Account Negotiated Pricing
  • Find Repair Locations On-the-Go with Our Mobile App

Preventative Maintenance Alerts

Using TotalView, we will help you set up preferences for email or text-based alerts to ensure that your vehicles never fall behind on maintenance. In addition, TotalView allows us to set up custom, exception-based alerts, like notifying your drivers if they have passed an interval or if a vehicle has missed a routine service appointment.

Your designated Merchants Fleet account manager will also stay current on the status of your vehicles and any preferences you have predetermined as an additional layer of support.

Warranty Handling

No matter the type of vehicle, we are committed to handling your warranty claims to help you save time and cut costs.

A member of our fleet maintenance team will negotiate and coordinate warranties on your behalf, ensuring that the repair facility is informed so that you are not billed. In some instances, our relationships with OEMs and policy providers allow us to seek out opportunities for goodwill coverage in the event that your warranty has lapsed or does not cover certain incidents.

Policy Management

Our FleetAssist team specializes in developing Merchants Fleet and client-specific policies to help you maximize cost savings, initiate driver behavior changes, and more.

Whether you do not want to allow snow tires to be put on your vehicles or you are interested in offering a tire-purchasing program to your drivers, our team can help you create and implement both tactical and strategic policies. We have systematic capabilities to ensure that your business’ specific needs and preferences are always met by our vendor network of technicians.

24/7/365 Roadside Assistance

When you enroll in the Merchants Fleet Roadside Assistance program, you are giving yourself and your drivers ultimate peace of mind. Whether it is a flat tire, dead battery, or empty gas tank, you will have a toll-free number to call any time of day or night.

Coverage for Whatever You Encounter on the Road

We want to keep your drivers safe and on the road. That’s why our Roadside Assistance program offers bilingual support services for every situation:

  • Towing
  • Battery Service
  • Flat Tire Assistance
  • Fuel, Oil, Fluid, and Water Delivery
  • Lock-out Assistance
  • Collision Assistance

All roadside assistance services are available 24 hours a day, 365 days a year throughout the United States. Just call the toll-free number, and help will be on its way.

On-Site Mobile Repair Services

In the event that your vehicles or equipment are unable to leave your facility, we will schedule a time for an ASE-certified technician to visit your location to service your vehicles.

Fleet Maintenance Programs

Choose a Billing Interval That Works for You
Full Administered Reserve Tailored
Pricing Structure Fixed, Monthly Fee Pay as You Go Fixed, Monthly Fee Options for Consolidated Invoice or Bill Reconciliation at End of Term
One Consolidated Monthly Invoice One Consolidated Monthly Invoice Bills Are Reconciled and Account is Balanced at End of Term Options for Consolidated Invoice or Bill Reconciliation at End of Term
Features ∙ Regularly Scheduled Service
∙ Emergency Repairs
Create a Specific Menu of Service for Your Fleet Create a Specific Menu of Service for Your Fleet We Will Design a Program Customized to Your Fleet

Full Maintenance
One, fixed monthly bill for ultimate protection and peace of mind

This full-service program puts us in charge of all your fleet maintenance needs. From regularly scheduled service to emergency repairs, we’ll handle everything for one monthly fee that never changes — no matter how much work your fleet requires. Enjoy total protection at a truly fixed cost.

Administered Maintenance
Pay for repairs as you go

This program allows you to choose a specific menu of services, and still access our National Accounts pricing discounts across the United States. Our experts will help you manage and reduce lifecycle costs through our review and reporting process. They’ll negotiate and authorize all repairs to eliminate unnecessary work, reconcile invoicing, and provide any other services you need.

Reserve Maintenance
Combine one fixed payment with true-up at end of term

You pay a fixed amount each month. At the end of the lease term, all bills are reconciled, and the account is balanced; any overage is credited to you and any amount due is collected. This allows for easy budgeting while providing the same features and benefits as our Administered Maintenance program.

Tailored Maintenance
Custom-built for your fleet

If you have unique needs such as specialized or upfitted vehicles, we’ll be happy to design a program just for you.

Average fleet vehicles receive maintenance almost 6 times per year.

Let Merchants Fleet simplify your fleet maintenance with a customized program. Call 866.653.2737 or click below.