Driver Support is Just a Call Away

Merchants Fleet|Services|
Direct Driver Support

Direct Driver Support

Superior client service from those who know your fleet best

Your drivers will feel secure knowing that help for just about any issue is just a call away. A representative who understands your fleet practices and services will address issues quickly and efficiently. If more support is needed, he or she will collaborate with internal and external resources to coordinate the effort. It is all about providing world-class client service and helping you feel confident in your fleet management partner.

Give Your Drivers Peace of Mind

Even if you are not enrolled in extended services, we will do our best to point drivers to the help they need from an insurance company or other resource, especially for accidents or urgent situations.

  • Representatives with Thorough Knowledge of Your Fleet Services and Policies
  • Timely, Dependable Service
  • 24/7 Responses to Just About any Situation that Arises on the Road

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

What are the benefits of fleet certification?

Benefits include improved driver behavior, improved customer service, a reduction in accidents, and reduced costs.

Is fleet certification required?

Fleet certification isn’t required, but it does demonstrate to customers and employees that you take fleet safety seriously.

How much does fleet certification cost?

The cost will depend on the certifying entity. Some certifications are less than $30 per person while others are thousands of dollars. In many cases, group discounts are available.

Which fleet certification is the best?

The “best” is subjective, but each certification we listed follows local, state, and federal regulations and guidelines. The type of certification you choose will depend on your budget, time commitment, and preferred learning method. You also have the option of obtaining multiple certifications.

Can Merchants Onboard Visibility work without an external GPS device?

While the hardware is powered by advanced technologies, including Machine Vision and Artificial Intelligence, it does require a compatible Geotab telematics device and subscription to operate.

How do I access my recordings?

The hardware will natively link with your MyGeotab UI, allowing for simple retrieval of video events through an easy-to-use web portal.

Experience Merchants Fleet’s exceptional client service.

Click below or call 866.653.2737 to learn how Merchants Fleet gives drivers the information and support they need.

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