Driver Support is Just a Call Away

Direct Driver Support

Superior client service from those who know your fleet best

Your drivers will feel secure knowing that help for just about any issue is just a call away. A representative who understands your fleet practices and services will address issues quickly and efficiently. If more support is needed, he or she will collaborate with internal and external resources to coordinate the effort. It is all about providing world-class client service and helping you feel confident in your fleet management partner.

Give Your Drivers Peace of Mind

Even if you are not enrolled in extended services, we will do our best to point drivers to the help they need from an insurance company or other resource, especially for accidents or urgent situations.

  • Representatives with Thorough Knowledge of Your Fleet Services and Policies
  • Timely, Dependable Service
  • 24/7 Responses to Just About any Situation that Arises on the Road

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

Jim Collins
Support Services Manager, Royal Cup Coffee

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

What are the benefits of a fleet management solution?

There are many benefits, including the ability to lower costs, improve fleet safety, and track fuel spending. You will also have full visibility into vehicle lifecycle costs, and our customized short- and long-term leases make it easy to find exactly what you need to fit your business goals and budget.

What are the best vehicles for engineering?

Our most popular vehicles for engineering include a range of sedans, light duty pickups and SUVs. The Ford F-150, Honda CR-V, Nissan Pathfinder, and Chrysler Voyager are all popular options.

What upfits do you offer?

We offer a lot of upfit options, including logos, branding, decals, truck boxes, safety lights, lift gates, cranes, shelving modules, drawer units — and much more. Check out our page on vehicle upfitting and branding for more information. If you aren’t sure exactly which type of upfits you need, we can help with that, too.

How long does the upfitting process take?

It depends on the number of vehicles and which types of upfits you’ve chosen. Contact Merchants to discuss your upfit needs, and our team can provide more detailed information about potential costs and timeframe.

What upfits do you offer?

Upfits will depend on your specific needs. Some of the more popular upfits for construction vehicles include logos and branding, trailer and hitch options, shelving and drawers, roof racks, ladder racks, and power locks.

What are the best vehicles for construction?

Some of our most popular vehicles for the construction industry include Ford F-250, RAM 2500, Nissan Titan XD, Chevy Silverado 2500 HD, GMC Sierra 2500 HD, and ½ ton pickups from Ford/Chevy/Ram. We also offer flatbeds and service bodies from Ford, Chevy, and RAM.

Experience Merchants Fleet’s exceptional client service.

Click below or call 866.653.2737 to learn how Merchants Fleet gives drivers the information and support they need.