Driver Support is Just a Call Away

Direct Driver Support

Superior client service from those who know your fleet best

Your drivers will feel secure knowing that help for just about any issue is just a call away. A representative who understands your fleet practices and services will address issues quickly and efficiently. If more support is needed, he or she will collaborate with internal and external resources to coordinate the effort. It is all about providing world-class client service and helping you feel confident in your fleet management partner.

Give Your Drivers Peace of Mind

Even if you are not enrolled in extended services, we will do our best to point drivers to the help they need from an insurance company or other resource, especially for accidents or urgent situations.

  • Representatives with Thorough Knowledge of Your Fleet Services and Policies
  • Timely, Dependable Service
  • 24/7 Responses to Just About any Situation that Arises on the Road

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

Jim Collins
Support Services Manager, Royal Cup Coffee

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

Can I extend my rental terms?

Yes. We offer month-to-month options for short-term extensions or you can realize additional cost savings by converting to a long-term lease.

Do I have to take care of vehicle maintenance?

Merchants Fleet will cover all maintenance over the life of the vehicle. We have vehicle repair partners throughout the country and will be able to recommend one near you.

Is there a limit to how many cutaway vans I can rent?

No.

What about vehicle insurance?

It is the renter’s responsibility to insure the vehicles.

After I am approved, how will I receive my step vans?

Delivery to your location is included.

Will you pick up the vehicles?

Yes. Our team will arrange the pickup and transportation of your vehicles.

Experience Merchants Fleet’s exceptional client service.

Click below or call 866.653.2737 to learn how Merchants Fleet gives drivers the information and support they need.