Superior client service from those who know your fleet best
Your drivers will feel secure knowing that help for just about any issue is just a call away.
A representative who understands your fleet practices and services will address issues quickly and efficiently. If more support is needed, he or she will collaborate with internal and external resources to coordinate the effort. It is all about providing world-class client service and helping you feel confident in your fleet management partner.
Give Your Drivers Peace of Mind
Even if you are not enrolled in extended services, we will do our best to point drivers to the help they need from an insurance company or other resource, especially for accidents or urgent situations.
Representatives with Thorough Knowledge of Your Fleet Services and Policies
Timely, Dependable Service
24/7 Responses to Just About any Situation that Arises on the Road
“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs. Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”
Support Services Manager, Royal Cup Coffee
“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”
Corporate Services - Fleet, Novus Ag, LLC
“Floor Coverings International is proud to partner with Merchants Fleet. Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”
Director of Merchandising, Floor Coverings International
Frequently Asked Questions
Will you pick up the vehicles?
Yes. Our team will arrange the pickup and transportation of your vehicles.
What is included in your fleet remarketing services?
We take over all risk and handle the entire process for you, including, market research and outreach, resale strategies, pricing and transfer of ownership.
There are certain fees associated with our OpenTrac third-party remarketing option. Under GuaranteeBUY, all fees are covered by Merchants Fleet.
How long does the fleet vehicle remarketing process take?
With our GuaranteeBUY fleet remarketing program, you can receive payment for your vehicles in less than one business week. Our OpenTRAC program can take a few extra days (vehicles sell in an average of 18 days), but will give you the highest return for your vehicles.
What if I want to extend the term on my vehicle?
If you need to extend the term on your vehicle, you have options! We offer month-to-month terms if you need to extend for a short period, or you also have the option to change your vehicle over to a long-term lease if you need a more permanent arrangement.
Do I need to purchase insurance for my delivery vehicles?
Yes. Our vehicles are insured by the renter. You should have insurance to cover $1,000,000 liability policy for each vehicle.
How do I return the vehicles at the end of my contract?
We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located.
You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.