Driver Support is Just a Call Away

Direct Driver Support

Superior client service from those who know your fleet best

Your drivers will feel secure knowing that help for just about any issue is just a call away. A representative who understands your fleet practices and services will address issues quickly and efficiently. If more support is needed, he or she will collaborate with internal and external resources to coordinate the effort. It is all about providing world-class client service and helping you feel confident in your fleet management partner.

Give Your Drivers Peace of Mind

Even if you are not enrolled in extended services, we will do our best to point drivers to the help they need from an insurance company or other resource, especially for accidents or urgent situations.

  • Representatives with Thorough Knowledge of Your Fleet Services and Policies
  • Timely, Dependable Service
  • 24/7 Responses to Just About any Situation that Arises on the Road

Frequently Asked Questions

How do I return the vehicles at the end of my contract?

We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located. You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.

Does Merchants Fleet pay for maintenance?

Yes, we will cover all maintenance over the life of the vehicle. Our maintenance team will track and approve maintenance items. All manufacturer warranty items need to be brought to the appropriate dealership. Any maintenance or repairs that are a result of driver error or negligence fall under the renter’s responsibility.

Do I need to pay a deposit?

No, we do not require any deposits.

How do I receive the vehicles?

We will deliver your vehicles to you. Complimentary delivery is included with our program.

Do I need to purchase insurance for the delivery van rentals?

Yes. Our short-term vehicles are insured by the renter. You should have insurance to cover $1,000,000 liability policy for each vehicle.

Is there a limit to the number of delivery vehicles I can rent?

The number of vehicles your company is able to rent will be subject to credit approval.

Experience Merchants Fleet’s exceptional client service.

Click below or call 866.653.2737 to learn how Merchants Fleet gives drivers the information and support they need.