Driver Support is Just a Call Away

Direct Driver Support

Superior client service from those who know your fleet best

Your drivers will feel secure knowing that help for just about any issue is just a call away. A representative who understands your fleet practices and services will address issues quickly and efficiently. If more support is needed, he or she will collaborate with internal and external resources to coordinate the effort. It is all about providing world-class client service and helping you feel confident in your fleet management partner.

Give Your Drivers Peace of Mind

Even if you are not enrolled in extended services, we will do our best to point drivers to the help they need from an insurance company or other resource, especially for accidents or urgent situations.

  • Representatives with Thorough Knowledge of Your Fleet Services and Policies
  • Timely, Dependable Service
  • 24/7 Responses to Just About any Situation that Arises on the Road

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

Can Merchants Onboard Visibility work without an external GPS device?

While the hardware is powered by advanced technologies, including Machine Vision and Artificial Intelligence, it does require a compatible Geotab telematics device and subscription to operate.

How do I access my recordings?

The hardware will natively link with your MyGeotab UI, allowing for simple retrieval of video events through an easy-to-use web portal.

What happens if my drivers are in an area with poor or weak GPS signals?

The hardware is equipped with a high-endurance SD card to save your recorded feed in case of poor network connection. A battery backup is also equipped to provide lasting power for parking mode.

How does Merchants Onboard Visibility receive telematics data?

The hardware connects with your existing Geotab telematics device to receive a feed of your vehicle and location data.

What are the main pain points when it comes to trucking logistics?

The transportation, and therefore trucking logistics, industry is constantly evolving, which means today’s pain points might be less so in a few months. But in general, pain points include tracking fuel spend and driver behavior and coordinating and managing trucking scheduling. Supply chain delays have also been a major challenge in recent years.

Can a fleet management company handle trucking logistics?

A fleet management company does not directly handle trucking logistics, but its services and products can be immensely valuable. A FMC will help your business or organization manage the data of fleet operations through innovative software such as TotalView and TotalConnect. Having data-driven analytics at your fingertips is extremely beneficial to streamlining operations and effectively managing logistics.

Experience Merchants Fleet’s exceptional client service.

Click below or call 866.653.2737 to learn how Merchants Fleet gives drivers the information and support they need.