Driver Support is Just a Call Away

Direct Driver Support

Superior client service from those who know your fleet best

Your drivers will feel secure knowing that help for just about any issue is just a call away. A representative who understands your fleet practices and services will address issues quickly and efficiently. If more support is needed, he or she will collaborate with internal and external resources to coordinate the effort. It is all about providing world-class client service and helping you feel confident in your fleet management partner.

Give Your Drivers Peace of Mind

Even if you are not enrolled in extended services, we will do our best to point drivers to the help they need from an insurance company or other resource, especially for accidents or urgent situations.

  • Representatives with Thorough Knowledge of Your Fleet Services and Policies
  • Timely, Dependable Service
  • 24/7 Responses to Just About any Situation that Arises on the Road

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

How can I justify the additional cost of connected fleet software?

When it comes to connected vehicles, you've already paid for the intelligent hardware when you purchased it. Every gigabyte of data output by your vehicle contains insights to help potentially lower TCO and improve driver safety. If you're not collecting and analyzing this information, it's going down the drain.

Learn more: Add Value to Your Business Through Integrated Fleet Data | Merchants Fleet

How do you know a vehicle has connected technology?

There are more than 13 million connected vehicles in the United States, and over 90% of new cars sold include this technology. While it's easy to estimate that most 2020 MY vehicles and newer are connected capable, we'd be happy to review your fleet and pinpoint which vehicles can advantage of connected technology and where you still need a legacy telematics plug in device.

I am a current telematics user — why should I consider connected vehicles?

With a connected vehicle, telematics capability is already built into the vehicle including the cellular modem and advanced computer systems. Using these onboard systems reduces the costs associated with device installs and prevents device tampering.

Having your fleet connected allows for ease of access to the date as it will all live in TotalView through TotalConnect.

How do I find the MPG of my ICE vehicle?

Most modern cars have a digital MPG display, but it may not always be correct. For a more accurate reading, follow these steps:
  1. Fill up your fuel tank
  2. Reset the trip odometer (more information can be found in the car owner’s manual)
  3. Drive. When your tank is at least half empty, fill again and note the number of gallons used to refill and the miles on the trip counter
  4. Use the formula: Miles driven ➗ gallons used to fill the tank
For example, if you drove 100 miles on 10 gallons of gas, your MPG is 10.

What is the Utility kWh rate? How do I find it?

The Utility kWh rate is the price of power supplied by the utility company — in this case, electricity. It can be calculated by multiplying your kWh by the cost of electricity.

What does Mile per kWh mean?

Mile per kWh (kilowatts per hour) is a measurement of energy consumption for electric vehicles.

Experience Merchants Fleet’s exceptional client service.

Click below or call 866.653.2737 to learn how Merchants Fleet gives drivers the information and support they need.