All Your Questions about Fleet – Answered

Frequently Asked Questions

Merchants Fleet has solutions for every fleet challenge you face. We can scale to fit multiple fleet sizes, and whether you need someone to fully manage your fleet or just need assistance with maintenance or fuel, our experts can help. Have questions about our offerings? Start here:

How do I return the vehicles at the end of my contract?

We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located.

You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.

Does Merchants Fleet pay for maintenance?

Yes, we will cover all maintenance over the life of the vehicle. Our maintenance team will track and approve maintenance items. All manufacturer warranty items need to be brought to the appropriate dealership. Any maintenance or repairs that are a result of driver error or negligence fall under the renter’s responsibility.

Do I need to pay a deposit?

No, we do not require any deposits.

How do I receive the vehicles?

We will deliver your vehicles to you. Complimentary delivery is included with our program.

Do I need to purchase insurance for the delivery van rentals?

Yes. Our short-term vehicles are insured by the renter. You should have insurance to cover $1,000,000 liability policy for each vehicle.

Is there a limit to the number of delivery vehicles I can rent?

The number of vehicles your company is able to rent will be subject to credit approval.

Is there any type of special insurance needed for renting?

Most commercial umbrella insurance policies will suffice. We do require our clients to have automobile liability insurance at a minimum of $1 million combined single limit per occurrence, as well as comprehensive and collision insurance.

Can I purchase the vehicle once I am done renting?

Yes. We have options to structure your rental terms so that you can convert to a long-term lease or buy out your vehicles.

Do you rent vehicles for personal use or only to companies?

We only rent vehicles for commercial use.

Can I put my company logo on the rental vehicle?

Yes. We have a full team of upfitting experts that can add vehicle wraps and logos to your rental vehicles. With our short-term rentals, these upfitting services are performed at the clients’ expense, and the upfits cannot affect the condition of the vehicle. At the end of the rental terms, the vehicle must be returned to its original condition.

Can I drive my rental into other states?

Yes. Our fleet rental programs can include custom mileage options so that you can travel to and from wherever you need.

Are the fleet rentals allowed for off-road driving?

Our pickup truck rentals can be used for off-road use. However, our car and van rentals are not available for off-road use.

How long will it take receive my vehicles?

Once the contract is signed, you will receive your vehicles within 5 to 7 business days.

How long does it take to get approved for a fleet rental?

Our process takes an average of 3 to 5 days, which includes performing a credit check.

What is the shortest fleet rental period offered?

The shortest fleet rental program we offer is 1 month. However, our clients will be responsible for transportation fees for rentals that are less than 90 days.

What types of leases do you offer?

Merchants Fleet believes in a tailored approach and understands leases are not a one-size-fits-all product. We will work with you to determine exactly what you need for lease funding. Some of our options include open-end, close-end, short-term leasing, re-leasing, and value leasing. We also offer fleet buyback and vehicle acquisition programs. Learn more here.

How long are your leases?

Merchants Fleet offers leases as short as a few months, up to traditional leases. Our team can help you determine what the optimal lease length is for your situation.

How quickly can I get my fleet vehicles?

Merchants Fleet works with manufacturers and dealers nationwide. Your sales executive will work with you to determine your needs and get your vehicles as soon as possible. However, timeframes may vary according to the type of vehicle you need, your specifications, and manufacturer timelines.

What is telematics?

Telematics uses GPS and integrated telecommunications to give you real-time snapshots of your fleet operations. The system sends, receives and stores information about each vehicle so you can get detailed information about speed, idle times, overall vehicle health, and driver behavior. Learn more about how telematics works and how it provides insights into your fleet.

How can I reduce my cost of ownership?

There are many ways to reduce your total cost of ownership. Examining fuel costs, idling, driver behavior, maintenance patterns, and vehicle lifecycle can all lead to opportunities for improvements. Merchants Fleet strategic consulting has a team of analytics-minded experts who can examine your fleet data to identify ways to make meaningful changes to your fleet operations. Learn more about fleet consulting.

What is FleetShare?

FleetShare is the Merchants Fleet car sharing technology solution. Drivers utilize wireless card access and online reservations, so they just activate their card, reserve a vehicle, unlock it, and go. By empowering drivers to book vehicles for only the time they’re needed, you can reduce idle time and right-size your fleet. Learn more.

What is TotalView?

TotalView is a Merchants Fleet-exclusive software platform that gives you detailed, up-to-the-minute data about your fleet. It offers over 500 pieces of vehicle-specific information, a vehicle model analyzer, and customizable dashboards. Designed to give you the information you need to lower your cost of ownership and make informed decisions, you can access key information quickly. Learn how TotalView combines with our consulting to help you optimize your fleet.

Our company is unsure of when to replace our fleet vehicles. Can Merchants Fleet help?

Determining the optimum time to replace your fleet vehicles can help you avoid costly maintenance, keep your drivers happy, and preserve remarketing value. When to replace your vehicles depends on a variety of factors, such as maintenance, mileage, utilization, and more. Merchants Fleet strategic consulting can examine your company’s unique data to identify opportunities and make a recommendation. Learn more about fleet consulting.

Where do my drivers go for maintenance, and what is included?

Merchants Fleet offers several maintenance programs. This includes a full-service program where Merchants Fleet is in charge of all your fleet maintenance; administered maintenance, where you are billed back for repairs; and reserve maintenance, where you pay a fixed price every month. Drivers have access to a network of 40,000+ preferred vendors that offer account negotiated pricing, and independent shops can be added to the network as well. Talk to your sales executive to determine the right level of coverage for your fleet.

Our vehicles need to be branded according to specific standards. Do you offer vehicle wraps?

Merchants Fleet has extensive experience working with franchises, hotels, resorts, and other businesses that require specific standards for their fleet branding. We will deliver a wrap that is both high-quality and compliant with your standards.

I need vehicles that are highly customized for specific jobs. Does Merchants Fleet have a program for that?

Merchants Fleet has an in-house upfit engineering group. We act as a single point of contact among you, your drivers, and the OEM so you can get the upfit you need, when you need it. Whatever your criteria may be, we will make it happen.

How does Merchants Fleet handle registrations, title, and licensing?

Merchants Fleet has an in-house team dedicated to managing licenses, titles and registrations. We work in all 50 states, and license and title staff are assigned to specific states so the proper documentation can be processed efficiently. Learn more here.

Who do I contact if I have questions about our services?

Call or email your customer service representative if you have questions about any of your programs or services. Merchants Fleet customer service representatives are highly experienced and will quickly connect you with the information you need.

What happens at the end of my lease?

Merchants Fleet offers two different remarketing options: GuaranteeTRAC®, which gives you a guaranteed price up front, or OpenTRAC®, where Merchants Fleet remarkets your vehicles on your behalf. Depending on your lease, you may also be able to use our fleet buyback program or extend your terms.

How do I return the vehicles at the end of my contract?

We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located.

You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.

Does Merchants Fleet pay for maintenance?

Yes, we will cover all maintenance over the life of the vehicle. Our maintenance team will track and approve maintenance items. All manufacturer warranty items need to be brought to the appropriate dealership. Any maintenance or repairs that are a result of driver error or negligence fall under the renter’s responsibility.

Do I need to pay a deposit?

No, we do not require any deposits.

How do I receive the vehicles?

We will deliver your vehicles to you. Complimentary delivery is included with our program.

Do I need to purchase insurance for the delivery van rentals?

Yes. Our short-term vehicles are insured by the renter. You should have insurance to cover $1,000,000 liability policy for each vehicle.

Is there a limit to the number of delivery vehicles I can rent?

The number of vehicles your company is able to rent will be subject to credit approval.

Is there any type of special insurance needed for renting?

Most commercial umbrella insurance policies will suffice. We do require our clients to have automobile liability insurance at a minimum of $1 million combined single limit per occurrence, as well as comprehensive and collision insurance.

Can I purchase the vehicle once I am done renting?

Yes. We have options to structure your rental terms so that you can convert to a long-term lease or buy out your vehicles.

Can I put my company logo on the rental vehicle?

Yes. We have a full team of upfitting experts that can add vehicle wraps and logos to your rental vehicles. With our short-term rentals, these upfitting services are performed at the clients’ expense, and the upfits cannot affect the condition of the vehicle. At the end of the rental terms, the vehicle must be returned to its original condition.

Can I drive my rental into other states?

Yes. Our fleet rental programs can include custom mileage options so that you can travel to and from wherever you need.

How long will it take receive my vehicles?

Once the contract is signed, you will receive your vehicles within 5 to 7 business days.

How long does it take to get approved for a fleet rental?

Our process takes an average of 3 to 5 days, which includes performing a credit check.

What is the shortest fleet rental period offered?

The shortest fleet rental program we offer is 1 month. However, our clients will be responsible for transportation fees for rentals that are less than 90 days.

What types of leases do you offer?

Merchants Fleet believes in a tailored approach and understands leases are not a one-size-fits-all product. We will work with you to determine exactly what you need for lease funding. Some of our options include open-end, close-end, short-term leasing, re-leasing, and value leasing. We also offer fleet buyback and vehicle acquisition programs. Learn more here.

How long are your leases?

Merchants Fleet offers leases as short as a few months, up to traditional leases. Our team can help you determine what the optimal lease length is for your situation.

How quickly can I get my fleet vehicles?

Merchants Fleet works with manufacturers and dealers nationwide. Your sales executive will work with you to determine your needs and get your vehicles as soon as possible. However, timeframes may vary according to the type of vehicle you need, your specifications, and manufacturer timelines.

What happens at the end of my lease?

Merchants Fleet offers two different remarketing options: GuaranteeTRAC®, which gives you a guaranteed price up front, or OpenTRAC®, where Merchants Fleet remarkets your vehicles on your behalf. Depending on your lease, you may also be able to use our fleet buyback program or extend your terms.

Can I put my company logo on the rental vehicle?

Yes. We have a full team of upfitting experts that can add vehicle wraps and logos to your rental vehicles. With our short-term rentals, these upfitting services are performed at the clients’ expense, and the upfits cannot affect the condition of the vehicle. At the end of the rental terms, the vehicle must be returned to its original condition.

What happens at the end of my lease?

Merchants Fleet offers two different remarketing options: GuaranteeTRAC®, which gives you a guaranteed price up front, or OpenTRAC®, where Merchants Fleet remarkets your vehicles on your behalf. Depending on your lease, you may also be able to use our fleet buyback program or extend your terms.

Where do my drivers go for maintenance, and what is included?

Merchants Fleet offers several maintenance programs. This includes a full-service program where Merchants Fleet is in charge of all your fleet maintenance; administered maintenance, where you are billed back for repairs; and reserve maintenance, where you pay a fixed price every month. Drivers have access to a network of 40,000+ preferred vendors that offer account negotiated pricing, and independent shops can be added to the network as well. Talk to your sales executive to determine the right level of coverage for your fleet.

Our vehicles need to be branded according to specific standards. Do you offer vehicle wraps?

Merchants Fleet has extensive experience working with franchises, hotels, resorts, and other businesses that require specific standards for their fleet branding. We will deliver a wrap that is both high-quality and compliant with your standards.

I need vehicles that are highly customized for specific jobs. Does Merchants Fleet have a program for that?

Merchants Fleet has an in-house upfit engineering group. We act as a single point of contact among you, your drivers, and the OEM so you can get the upfit you need, when you need it. Whatever your criteria may be, we will make it happen.

How does Merchants Fleet handle registrations, title, and licensing?

Merchants Fleet has an in-house team dedicated to managing licenses, titles and registrations. We work in all 50 states, and license and title staff are assigned to specific states so the proper documentation can be processed efficiently. Learn more here.

Can I purchase the vehicle once I am done renting?

Yes. We have options to structure your rental terms so that you can convert to a long-term lease or buy out your vehicles.

Can I put my company logo on the rental vehicle?

Yes. We have a full team of upfitting experts that can add vehicle wraps and logos to your rental vehicles. With our short-term rentals, these upfitting services are performed at the clients’ expense, and the upfits cannot affect the condition of the vehicle. At the end of the rental terms, the vehicle must be returned to its original condition.

What is telematics?

Telematics uses GPS and integrated telecommunications to give you real-time snapshots of your fleet operations. The system sends, receives and stores information about each vehicle so you can get detailed information about speed, idle times, overall vehicle health, and driver behavior. Learn more about how telematics works and how it provides insights into your fleet.

How can I reduce my cost of ownership?

There are many ways to reduce your total cost of ownership. Examining fuel costs, idling, driver behavior, maintenance patterns, and vehicle lifecycle can all lead to opportunities for improvements. Merchants Fleet strategic consulting has a team of analytics-minded experts who can examine your fleet data to identify ways to make meaningful changes to your fleet operations. Learn more about fleet consulting.

What is FleetShare?

FleetShare is the Merchants Fleet car sharing technology solution. Drivers utilize wireless card access and online reservations, so they just activate their card, reserve a vehicle, unlock it, and go. By empowering drivers to book vehicles for only the time they’re needed, you can reduce idle time and right-size your fleet. Learn more.

What is TotalView?

TotalView is a Merchants Fleet-exclusive software platform that gives you detailed, up-to-the-minute data about your fleet. It offers over 500 pieces of vehicle-specific information, a vehicle model analyzer, and customizable dashboards. Designed to give you the information you need to lower your cost of ownership and make informed decisions, you can access key information quickly. Learn how TotalView combines with our consulting to help you optimize your fleet.

Our company is unsure of when to replace our fleet vehicles. Can Merchants Fleet help?

Determining the optimum time to replace your fleet vehicles can help you avoid costly maintenance, keep your drivers happy, and preserve remarketing value. When to replace your vehicles depends on a variety of factors, such as maintenance, mileage, utilization, and more. Merchants Fleet strategic consulting can examine your company’s unique data to identify opportunities and make a recommendation. Learn more about fleet consulting.

How do I return the vehicles at the end of my contract?

We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located.

You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.

Does Merchants Fleet pay for maintenance?

Yes, we will cover all maintenance over the life of the vehicle. Our maintenance team will track and approve maintenance items. All manufacturer warranty items need to be brought to the appropriate dealership. Any maintenance or repairs that are a result of driver error or negligence fall under the renter’s responsibility.

Is there any type of special insurance needed for renting?

Most commercial umbrella insurance policies will suffice. We do require our clients to have automobile liability insurance at a minimum of $1 million combined single limit per occurrence, as well as comprehensive and collision insurance.

Can I purchase the vehicle once I am done renting?

Yes. We have options to structure your rental terms so that you can convert to a long-term lease or buy out your vehicles.

Do you rent vehicles for personal use or only to companies?

We only rent vehicles for commercial use.

Can I drive my rental into other states?

Yes. Our fleet rental programs can include custom mileage options so that you can travel to and from wherever you need.

Are the fleet rentals allowed for off-road driving?

Our pickup truck rentals can be used for off-road use. However, our car and van rentals are not available for off-road use.

How long will it take receive my vehicles?

Once the contract is signed, you will receive your vehicles within 5 to 7 business days.

How long does it take to get approved for a fleet rental?

Our process takes an average of 3 to 5 days, which includes performing a credit check.

Who do I contact if I have questions about our services?

Call or email your customer service representative if you have questions about any of your programs or services. Merchants Fleet customer service representatives are highly experienced and will quickly connect you with the information you need.

Testimonials
“Merchants’ market distinction is that they have brought incredible expertise, reliability, and customer service to our fleet program.”
– Patterson Companies
“Merchants has brought our company invaluable visibility and savings to our fleet program, along with excellent customer service.”
– Hoffman Southwest Corp.
“Merchants is far more than a leasing company. They are a business partner, always helping us find new ways to grow and change as a company.”
– Tuff Shed
“As a customer, I continue to find it rewarding to know that Merchants not only truly wants our feedback but also takes action on prioritized items.”
– Bridgewell

Didn’t find your answer here?

Our customer service representatives can help answer your fleet management questions and discuss your specific needs.