All Your Questions about Fleet – Answered

We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located.

You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.

Yes, we will cover all maintenance over the life of the vehicle. Our maintenance team will track and approve maintenance items. All manufacturer warranty items need to be brought to the appropriate dealership. Any maintenance or repairs that are a result of driver error or negligence fall under the renter’s responsibility.

No, we do not require any deposits.

We will deliver your vehicles to you. Complimentary delivery is included with our program.

Yes. Our short-term vehicles are insured by the renter. You should have insurance to cover $1,000,000 liability policy for each vehicle.

The number of vehicles your company is able to rent will be subject to credit approval.

Most commercial umbrella insurance policies will suffice. We do require our clients to have automobile liability insurance at a minimum of $1 million combined single limit per occurrence, as well as comprehensive and collision insurance.

Yes. We have options to structure your rental terms so that you can convert to a long-term lease or buy out your vehicles.

We only rent vehicles for commercial use.

Yes. We have a full team of upfitting experts that can add vehicle wraps and logos to your rental vehicles. With our short-term rentals, these upfitting services are performed at the clients’ expense, and the upfits cannot affect the condition of the vehicle. At the end of the rental terms, the vehicle must be returned to its original condition.

Yes. Our fleet rental programs can include custom mileage options so that you can travel to and from wherever you need.

Our pickup truck rentals can be used for off-road use. However, our car and van rentals are not available for off-road use.

Once the contract is signed, you will receive your vehicles within 5 to 7 business days.

Our process takes an average of 3 to 5 days, which includes performing a credit check.

The shortest fleet rental program we offer is 1 month. However, our clients will be responsible for transportation fees for rentals that are less than 90 days.

Merchants Fleet is flexible and works with fleets of all sizes. We have worked with large enterprises that need nationwide coverage, small and medium-sized businesses that need a turnkey solution, and businesses that need short-term and seasonal options. We have also worked with a wide variety of industries, including specialized programs for government, academic institutions, summer camps, work trucks, and hospitality transportation.

Merchants Fleet believes in a tailored approach and understands leases are not a one-size-fits-all product. We will work with you to determine exactly what you need for lease funding. Some of our options include open-end, close-end, short-term leasing, re-leasing, and value leasing. We also offer fleet buyback and vehicle acquisition programs. Learn more here.

Merchants Fleet offers leases as short as a few months, up to traditional leases. Our team can help you determine what the optimal lease length is for your situation.

Merchants Fleet works with manufacturers and dealers nationwide. Your sales executive will work with you to determine your needs and get your vehicles as soon as possible. However, timeframes may vary according to the type of vehicle you need, your specifications, and manufacturer timelines.

Telematics uses GPS and integrated telecommunications to give you real-time snapshots of your fleet operations. The system sends, receives and stores information about each vehicle so you can get detailed information about speed, idle times, overall vehicle health, and driver behavior. Learn more about how telematics works and how it provides insights into your fleet.

There are many ways to reduce your total cost of ownership. Examining fuel costs, idling, driver behavior, maintenance patterns, and vehicle lifecycle can all lead to opportunities for improvements. Merchants Fleet strategic consulting has a team of analytics-minded experts who can examine your fleet data to identify ways to make meaningful changes to your fleet operations. Learn more about fleet consulting.

FleetShare is the Merchants Fleet car sharing technology solution. Drivers utilize wireless card access and online reservations, so they just activate their card, reserve a vehicle, unlock it, and go. By empowering drivers to book vehicles for only the time they’re needed, you can reduce idle time and right-size your fleet. Learn more.

TotalView is a Merchants Fleet-exclusive software platform that gives you detailed, up-to-the-minute data about your fleet. It offers over 500 pieces of vehicle-specific information, a vehicle model analyzer, and customizable dashboards. Designed to give you the information you need to lower your cost of ownership and make informed decisions, you can access key information quickly. Learn how TotalView combines with our consulting to help you optimize your fleet.

Determining the optimum time to replace your fleet vehicles can help you avoid costly maintenance, keep your drivers happy, and preserve remarketing value. When to replace your vehicles depends on a variety of factors, such as maintenance, mileage, utilization, and more. Merchants Fleet strategic consulting can examine your company’s unique data to identify opportunities and make a recommendation. Learn more about fleet consulting.

Merchants Fleet offers several maintenance programs. This includes a full-service program where Merchants Fleet is in charge of all your fleet maintenance; administered maintenance, where you are billed back for repairs; and reserve maintenance, where you pay a fixed price every month. Drivers have access to a network of 40,000+ preferred vendors that offer account negotiated pricing, and independent shops can be added to the network as well. Talk to your sales executive to determine the right level of coverage for your fleet.

Merchants Fleet has extensive experience working with franchises, hotels, resorts, and other businesses that require specific standards for their fleet branding. We will deliver a wrap that is both high-quality and compliant with your standards.

Merchants Fleet has an in-house upfit engineering group. We act as a single point of contact among you, your drivers, and the OEM so you can get the upfit you need, when you need it. Whatever your criteria may be, we will make it happen.

Merchants Fleet has an in-house team dedicated to managing licenses, titles and registrations. We work in all 50 states, and license and title staff are assigned to specific states so the proper documentation can be processed efficiently. Learn more here.

Call or email your customer service representative if you have questions about any of your programs or services. Merchants Fleet customer service representatives are highly experienced and will quickly connect you with the information you need.

Merchants Fleet offers two different remarketing options: GuaranteeTRAC®, which gives you a guaranteed price up front, or OpenTRAC®, where Merchants Fleet remarkets your vehicles on your behalf. Depending on your lease, you may also be able to use our fleet buyback program or extend your terms.

We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located.

You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.

Yes, we will cover all maintenance over the life of the vehicle. Our maintenance team will track and approve maintenance items. All manufacturer warranty items need to be brought to the appropriate dealership. Any maintenance or repairs that are a result of driver error or negligence fall under the renter’s responsibility.

No, we do not require any deposits.

We will deliver your vehicles to you. Complimentary delivery is included with our program.

Yes. Our short-term vehicles are insured by the renter. You should have insurance to cover $1,000,000 liability policy for each vehicle.

The number of vehicles your company is able to rent will be subject to credit approval.

Most commercial umbrella insurance policies will suffice. We do require our clients to have automobile liability insurance at a minimum of $1 million combined single limit per occurrence, as well as comprehensive and collision insurance.

Yes. We have options to structure your rental terms so that you can convert to a long-term lease or buy out your vehicles.

Yes. We have a full team of upfitting experts that can add vehicle wraps and logos to your rental vehicles. With our short-term rentals, these upfitting services are performed at the clients’ expense, and the upfits cannot affect the condition of the vehicle. At the end of the rental terms, the vehicle must be returned to its original condition.

Yes. Our fleet rental programs can include custom mileage options so that you can travel to and from wherever you need.

Once the contract is signed, you will receive your vehicles within 5 to 7 business days.

Our process takes an average of 3 to 5 days, which includes performing a credit check.

The shortest fleet rental program we offer is 1 month. However, our clients will be responsible for transportation fees for rentals that are less than 90 days.

Merchants Fleet is flexible and works with fleets of all sizes. We have worked with large enterprises that need nationwide coverage, small and medium-sized businesses that need a turnkey solution, and businesses that need short-term and seasonal options. We have also worked with a wide variety of industries, including specialized programs for government, academic institutions, summer camps, work trucks, and hospitality transportation.

Merchants Fleet believes in a tailored approach and understands leases are not a one-size-fits-all product. We will work with you to determine exactly what you need for lease funding. Some of our options include open-end, close-end, short-term leasing, re-leasing, and value leasing. We also offer fleet buyback and vehicle acquisition programs. Learn more here.

Merchants Fleet offers leases as short as a few months, up to traditional leases. Our team can help you determine what the optimal lease length is for your situation.

Merchants Fleet works with manufacturers and dealers nationwide. Your sales executive will work with you to determine your needs and get your vehicles as soon as possible. However, timeframes may vary according to the type of vehicle you need, your specifications, and manufacturer timelines.

Merchants Fleet offers two different remarketing options: GuaranteeTRAC®, which gives you a guaranteed price up front, or OpenTRAC®, where Merchants Fleet remarkets your vehicles on your behalf. Depending on your lease, you may also be able to use our fleet buyback program or extend your terms.

Yes. We have a full team of upfitting experts that can add vehicle wraps and logos to your rental vehicles. With our short-term rentals, these upfitting services are performed at the clients’ expense, and the upfits cannot affect the condition of the vehicle. At the end of the rental terms, the vehicle must be returned to its original condition.

Merchants Fleet offers two different remarketing options: GuaranteeTRAC®, which gives you a guaranteed price up front, or OpenTRAC®, where Merchants Fleet remarkets your vehicles on your behalf. Depending on your lease, you may also be able to use our fleet buyback program or extend your terms.

Merchants Fleet offers several maintenance programs. This includes a full-service program where Merchants Fleet is in charge of all your fleet maintenance; administered maintenance, where you are billed back for repairs; and reserve maintenance, where you pay a fixed price every month. Drivers have access to a network of 40,000+ preferred vendors that offer account negotiated pricing, and independent shops can be added to the network as well. Talk to your sales executive to determine the right level of coverage for your fleet.

Merchants Fleet has extensive experience working with franchises, hotels, resorts, and other businesses that require specific standards for their fleet branding. We will deliver a wrap that is both high-quality and compliant with your standards.

Merchants Fleet has an in-house upfit engineering group. We act as a single point of contact among you, your drivers, and the OEM so you can get the upfit you need, when you need it. Whatever your criteria may be, we will make it happen.

Merchants Fleet has an in-house team dedicated to managing licenses, titles and registrations. We work in all 50 states, and license and title staff are assigned to specific states so the proper documentation can be processed efficiently. Learn more here.

Yes. We have options to structure your rental terms so that you can convert to a long-term lease or buy out your vehicles.

Yes. We have a full team of upfitting experts that can add vehicle wraps and logos to your rental vehicles. With our short-term rentals, these upfitting services are performed at the clients’ expense, and the upfits cannot affect the condition of the vehicle. At the end of the rental terms, the vehicle must be returned to its original condition.

Telematics uses GPS and integrated telecommunications to give you real-time snapshots of your fleet operations. The system sends, receives and stores information about each vehicle so you can get detailed information about speed, idle times, overall vehicle health, and driver behavior. Learn more about how telematics works and how it provides insights into your fleet.

There are many ways to reduce your total cost of ownership. Examining fuel costs, idling, driver behavior, maintenance patterns, and vehicle lifecycle can all lead to opportunities for improvements. Merchants Fleet strategic consulting has a team of analytics-minded experts who can examine your fleet data to identify ways to make meaningful changes to your fleet operations. Learn more about fleet consulting.

FleetShare is the Merchants Fleet car sharing technology solution. Drivers utilize wireless card access and online reservations, so they just activate their card, reserve a vehicle, unlock it, and go. By empowering drivers to book vehicles for only the time they’re needed, you can reduce idle time and right-size your fleet. Learn more.

TotalView is a Merchants Fleet-exclusive software platform that gives you detailed, up-to-the-minute data about your fleet. It offers over 500 pieces of vehicle-specific information, a vehicle model analyzer, and customizable dashboards. Designed to give you the information you need to lower your cost of ownership and make informed decisions, you can access key information quickly. Learn how TotalView combines with our consulting to help you optimize your fleet.

Determining the optimum time to replace your fleet vehicles can help you avoid costly maintenance, keep your drivers happy, and preserve remarketing value. When to replace your vehicles depends on a variety of factors, such as maintenance, mileage, utilization, and more. Merchants Fleet strategic consulting can examine your company’s unique data to identify opportunities and make a recommendation. Learn more about fleet consulting.

We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located.

You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.

Yes, we will cover all maintenance over the life of the vehicle. Our maintenance team will track and approve maintenance items. All manufacturer warranty items need to be brought to the appropriate dealership. Any maintenance or repairs that are a result of driver error or negligence fall under the renter’s responsibility.

Most commercial umbrella insurance policies will suffice. We do require our clients to have automobile liability insurance at a minimum of $1 million combined single limit per occurrence, as well as comprehensive and collision insurance.

Yes. We have options to structure your rental terms so that you can convert to a long-term lease or buy out your vehicles.

We only rent vehicles for commercial use.

Yes. Our fleet rental programs can include custom mileage options so that you can travel to and from wherever you need.

Our pickup truck rentals can be used for off-road use. However, our car and van rentals are not available for off-road use.

Once the contract is signed, you will receive your vehicles within 5 to 7 business days.

Our process takes an average of 3 to 5 days, which includes performing a credit check.

Call or email your customer service representative if you have questions about any of your programs or services. Merchants Fleet customer service representatives are highly experienced and will quickly connect you with the information you need.