Will you pick up the vehicles?
Yes. Our team will arrange the pickup and transportation of your vehicles.
What is included in your fleet remarketing services?
We take over all risk and handle the entire process for you, including, market research and outreach, resale strategies, pricing and transfer of ownership. There are certain fees associated with our OpenTrac third-party remarketing option. Under GuaranteeBUY, all fees are covered by Merchants Fleet.
How long does the fleet vehicle remarketing process take?
With our GuaranteeBUY fleet remarketing program, you can receive payment for your vehicles in less than one business week. Our OpenTRAC program can take a few extra days (vehicles sell in an average of 18 days), but will give you the highest return for your vehicles.
What if I want to extend the term on my vehicle?
If you need to extend the term on your vehicle, you have options! We offer month-to-month terms if you need to extend for a short period, or you also have the option to change your vehicle over to a long-term lease if you need a more permanent arrangement.
Do I need to purchase insurance for my delivery vehicles?
Yes. Our vehicles are insured by the renter. You should have insurance to cover $1,000,000 liability policy for each vehicle.
How do I return the vehicles at the end of my contract?
We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located.
You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.