Excellent Fleet Management Service to Build Lasting Partnerships
Becoming a Client
Superior support and service, at every step
Working with a fleet management company that listens to your needs, delivers superior service, and optimizes your fleet’s performance is critical to your business success. However, the potential time and cost of onboarding with a new fleet provider often makes companies hesitate, even if they recognize the benefits of making a change. Merchants Fleet believes that changing fleet management providers or implementing fleet services for the first time doesn’t have to be time consuming or cause organizational disruption. We have an experienced client implementation team that focuses on making your transition to Merchants Fleet as smooth as possible.
Our dedication to being flexible and client-driven means you focus on running your business and supporting your drivers, while we create and execute a detailed plan for transitioning, onboarding, and training. Whether you are investing in fleet vehicles for the first time, moving your existing fleet vehicles to us, or adding services to support your field, our goal is to get your fleet up and running smoothly.
Working with a True Fleet Advocate
Understand the four qualities a fleet management company must have to be a true fleet partner for your business.
A Customized Approach
Merchants Fleet understands that no two companies have the same fleet needs. We will work in partnership with all impacted areas of your business (as well as your current fleet management provider if you have one) to design a custom and thorough plan that includes the suite of services and the onboarding strategy to ensure a seamless transition.
Step 1 – Leasing and Funding: An effective fleet starts with the right lease. We will work with you to determine whether you need a traditional lease or something short-term, and determine the best funding option for your business.
Step 2 – Products and Services: Once we have determined your leasing and funding arrangement, we want to make sure you have the products and services you need so your fleet runs as efficiently as possible. Merchants Fleet offers fuel management, pool management, mobility solutions, maintenance plans, telematics, toll management, and a variety of administration and reporting options to make keeping your fleet ready and on the road a simple process.
Step 3 – TotalView: When you use Merchants Fleet services, you’ll have access to TotalView, our fleet performance software. With the power of TotalView, you can get real-time data about how your fleet is being used so you can monitor costs and driver behavior.
Step 4 – Fleet Consulting: Our strategic fleet consulting team can examine your TotalView data and translate it into actionable, meaningful changes for your fleet. With an average of 10 years of experience in the fleet industry, our consultants will work with you to determine the best ways to increase your fleet’s performance and control costs.
Once you have decided on your suite of services with Merchants Fleet, you will be set up with an onboarding team that includes a dedicated account manager and members of our focused client implementation team. You will also have a dedicated, experienced project manager, who owns the timeline and execution of your onboarding plan. Our project managers are highly experienced in implementing new fleet programs and transitioning fleets from multiple fleet management companies. With an attentive, responsive, and client-oriented team, you will have full support during the onboarding process.
Our Implementation Philosophy
- Transparency: We work with you to establish a comprehensive implementation plan with defined owners and timelines. We believe in consistent communication, so everyone understands what has already been accomplished, what still needs to be done, and how to best reach our goals together.
- Effective Change Management: We build flexibility into the program roll-out to ensure program adoption. We establish a cadence for driver communications and work with you to customize messaging, so drivers and your field team are informed.
- Collaboration: We take a consultative approach to build out the best implementation plan for your specific needs. We provide additional support for new hires and offer “refresher” trainings.
“Best in Class and Built to Last”
Onboarding is just the beginning of what we hope is a long, effective business relationship with your company. Our highest priority for over 50 years has been giving our clients customized and consistent fleet management solutions. When you become a Merchants Fleet client, you will have a dedicated client service representative throughout the business relationship. Our client service representatives average 16 years of experience, and 95% of our customers say they are satisfied with Merchants Fleet.