Easy, Streamlined Fleet Management Services

Full Service

FleetAssist: Leave everything to the experts

Let our fleet management experts take on the day-to-day administration of your fleet so you can focus on your core business. Our FleetAssist program is tailored to meet the needs of your organization and offers both you and your drivers complete, responsive support. Your experienced account team will work to ensure your fleet is operating efficiently, your drivers are on the road, and your operations are moving forward. With the FleetAssist program, Merchants Fleet becomes an extension of your fleet management team.

Day-to-Day Administration

Administering a fleet can become more than a full-time job. Let Merchants Fleet handle the details to reduce your administrative burden, streamline processes, and even reduce costs by ensuring you keep on top of tolls, violations, and more. Our driver call-center support for elected services includes:

  • Exception and Alerts Management
  • Fuel Management
  • Fleet Maintenance
  • Personal Use Reporting
  • Roadside Assistance
  • Telematics
  • Accident Management
  • Toll Management
  • Violations Management

Lifecycle Management

Fleet managers are often tasked with finding ways to lower total cost of ownership and increase fleet efficiencies. FleetAssist offers the real-time data and benchmarking opportunities needed to fully understand your fleet’s lifecycle, so we can facilitate meaningful changes that lead to significant cost savings.

  • Vehicle Selector Optimization
  • Vehicle Ordering
  • Replacement Policy Review
  • Factory Status Reports

Performance Management

Maintenance, fuel usage, and driver behavior are all factors that affect your fleet’s bottom line. FleetAssist can track key data so you can get the best performance possible out of your fleet.

  • Driver Behavior Monitoring
  • Data Management Through TotalView
  • Fuel Usage Analysis
  • Cost per Mile (CPM) Reporting
  • Maintenance Cost by Category Review
  • Repair Expense Review
  • Past Mileage Analysis for Preventative Maintenance
  • Performance Monitoring, Advisory, and Strategy Execution

Frequently Asked Questions

What if I want to extend the term on my vehicle?

If you need to extend the term on your vehicle, you have options! We offer month-to-month terms if you need to extend for a short period, or you also have the option to change your vehicle over to a long-term lease if you need a more permanent arrangement.

Do I need to purchase insurance for my delivery vehicles?

Yes. Our vehicles are insured by the renter. You should have insurance to cover $1,000,000 liability policy for each vehicle.

How do I return the vehicles at the end of my contract?

We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located.
You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.

Does Merchants Fleet pay for maintenance?

Yes, we will cover all maintenance over the life of the vehicle. Our maintenance team will track and approve maintenance items. All manufacturer warranty items need to be brought to the appropriate dealership. Any maintenance or repairs that are a result of driver error or negligence fall under the renter’s responsibility.

Do I need to pay a deposit?

No, we do not require any deposits.

How do I receive the vehicles?

We will deliver your vehicles to you. Complimentary delivery is included with our program.

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

Jim Collins
Support Services Manager, Royal Cup Coffee

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Contact the experts in day-to-day fleet management.

Merchants Fleet can handle the day-to-day details of your fleet so you can get back to business. Call 866.653.2737 or click below to get started.

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