Easy, Streamlined Fleet Management Services

Merchants Fleet|Services|
Full Service

Premier Fleet Account Management

FleetAssist is the premier fleet account management solution from Merchants Fleet. Expert consultants work as an extension of your team to fully manage your fleet and proactively drive efficiency, safety, compliance, and value.

An Extension of Your Team

FleetAssist works like an active member of your team to ensure your fleet is professionally and expertly managed.

  • Application of Vehicle and Fleet Management Best Practices
  • Facilitating and Leading Ad Hoc System Trainings for Drivers and Division Managers.
  • Regular Strategic Scorecard Reviews
  • Maintenance Exception Approval Facilitation
  • Accident Management Exception Approval Facilitation

Strategic Consulting

Consulting experts, fleet analytics, and big data all come together to provide tailored solutions to optimize your fleet across its entire lifecycle.

  • Total Fleet Cost Analysis
  • Vehicle Cycling & Replacement Analysis
  • Fleet Planning Recommendations
  • Telematics Driver Behavior Review, Analysis, and Recommendations
  • Support Service Recommendations and Enrollment

Fleet Data Management & Analytics

Easily manage scheduled exception reports and alerts.

  • Personal Use Reporting
  • Non-Sequential Odometer Entry
  • Maintenance Vendor Utilization
  • Preventative Maintenance
  • Missing or Expired Plates

Inventory and Order Management

Keep your vehicle inventory up-to-date and streamline the vehicle order process.

  • Create and Maintain Vehicle Selector Creation Through New Model Years or Ad-Hoc Requests
  • Vehicle Order Submissions
  • Vehicle Delivery Status Reporting
  • Driver Order Management
  • Maintain Inventory Data Integrity
  • Facilitate Vehicle Address Changes, Driver Assignments, and Vehicle Transportation

Driver Support Center

Provides your drivers the support they need to keep your fleet moving safely.

  • Fuel Card Inquires/Troubleshooting
  • Personal Use Mileage Reporting
  • TotalView Login Issues
  • Maintenance Vendor Locate
  • Glass Repair Scheduling
  • Rental Vehicle Coordination

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

What are the benefits of a fleet management solution?

A fleet management solution will help keep you and your residential care community running safely and efficiently. Benefits include: reducing operational costs, reducing administrative burden, lowering fleet repair costs, and ensuring the highest level of safety for you, your employees, and your residents. Plus, even if you own your own vehicles, we can help! Merchant Fleet can add fleet management services to help with administration time and manage operational costs. With FleetAssist and our administered maintenance program, our experts take on the day-to-day administration of your fleet, which frees up more of your time.

What are the benefits of an outsourced fleet management company?

A fleet management solution will help keep you and your company running safely and efficiently. Benefits include reducing operational costs, reducing administrative burden, lowering fleet repair costs, and ensuring the highest level of safety for you and your employees. Even if you own your own vehicles, we can help. We can add fleet management services to help with administration time and manage operational costs.

What do you offer for maintenance alerts and reporting?

With TotalView, our fleet management software, you can access purchase order data and key reports. We can also set you up to receive email or text-based preventative maintenance alerts to help ensure your vehicles stay on the right track.

What happens at the end of my lease?

Merchants Fleet offers two different remarketing options: GuaranteeTRAC®, which gives you a guaranteed price up front, or OpenTRAC®, where Merchants Fleet remarkets your vehicles on your behalf. Depending on your lease, you may also be able to use our fleet buyback program or extend your terms.

What is the function of fleet accident management?

Fleet accident management services includes seamless claims processing, repair and subrogation recovery, and coordinating loaners vehicles. Plus, no matter when accidents happen, your drivers will have 24/7 support.

Contact the experts in day-to-day fleet management.

Merchants Fleet can handle the day-to-day details of your fleet so you can get back to business. Call 866.653.2737 or click below to get started.

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