How do I return the vehicles at the end of my contract?
We will arrange for the transportation of your vehicle when you are ready to return them. When you are approaching the end of your contract, please notify your Merchants account manager via phone or email correspondence at least 7 days prior to your anticipated end date. This allows our logistics team to arrange and schedule the pickup, and transport of your vans from where they are located. You will need to remove all magnets, stickers, or other cosmetic changes made to the vehicle, sweep the cargo area and cabin, and clean out any trash from the inside of the van. You will also need to complete a digital condition report prior to releasing your vehicles to the transporter.
Does Merchants Fleet pay for maintenance?
Yes, we will cover all maintenance over the life of the vehicle. Our maintenance team will track and approve maintenance items. All manufacturer warranty items need to be brought to the appropriate dealership. Any maintenance or repairs that are a result of driver error or negligence fall under the renter’s responsibility.
Do I need to pay a deposit?
No, we do not require any deposits.
How do I receive the vehicles?
We will deliver your vehicles to you. Complimentary delivery is included with our program.
Do I need to purchase insurance for the delivery van rentals?
Yes. Our short-term vehicles are insured by the renter. You should have insurance to cover $1,000,000 liability policy for each vehicle.
Is there a limit to the number of delivery vehicles I can rent?
The number of vehicles your company is able to rent will be subject to credit approval.