Easy, Streamlined Fleet Management Services

Full Service

FleetAssist: Leave everything to the experts

Let our fleet management experts take on the day-to-day administration of your fleet so you can focus on your core business. Our FleetAssist program is tailored to meet the needs of your organization and offers both you and your drivers complete, responsive support. Your experienced account team will work to ensure your fleet is operating efficiently, your drivers are on the road, and your operations are moving forward. With the FleetAssist program, Merchants Fleet becomes an extension of your fleet management team.

Day-to-Day Administration

Administering a fleet can become more than a full-time job. Let Merchants Fleet handle the details to reduce your administrative burden, streamline processes, and even reduce costs by ensuring you keep on top of tolls, violations, and more. Our driver call-center support for elected services includes:

  • Exception and Alerts Management
  • Fuel Management
  • Fleet Maintenance
  • Personal Use Reporting
  • Roadside Assistance
  • Telematics
  • Accident Management
  • Toll Management
  • Violations Management

Lifecycle Management

Fleet managers are often tasked with finding ways to lower total cost of ownership and increase fleet efficiencies. FleetAssist offers the real-time data and benchmarking opportunities needed to fully understand your fleet’s lifecycle, so we can facilitate meaningful changes that lead to significant cost savings.

  • Vehicle Selector Optimization
  • Vehicle Ordering
  • Replacement Policy Review
  • Factory Status Reports

Performance Management

Maintenance, fuel usage, and driver behavior are all factors that affect your fleet’s bottom line. FleetAssist can track key data so you can get the best performance possible out of your fleet.

  • Driver Behavior Monitoring
  • Data Management Through TotalView
  • Fuel Usage Analysis
  • Cost per Mile (CPM) Reporting
  • Maintenance Cost by Category Review
  • Repair Expense Review
  • Past Mileage Analysis for Preventative Maintenance
  • Performance Monitoring, Advisory, and Strategy Execution

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

Jim Collins
Support Services Manager, Royal Cup Coffee

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

Where can you use fuel cards?

Our fuel card can be used at most national and regional fuel retailers where MasterCard® is accepted. You can put rules in place and lock down your cards so that drivers can only use them at  more secure fueling stations that will always require driver ID and odometers to be entered.

What is the availability of your driver resource center?

Driver support is just a phone call away. A Merchants Fleet representative who understands your fleet practices and services will work to address issues quickly and efficiently. If more support is needed, your representative will collaborate with internal and external resources. Even if you aren’t enrolled in our extended services program, we’ll do our best to give the drivers the help they need, especially when it comes to accidents and urgent situations. We also provide 24/7 responses to just about any situation that arises on the road.

How is fuel spending managed?

All vehicles and fuel spending are managed within the TotalView platform, which allows full visibility into your employee fuel spend so you can prevent fraud and identify areas for cost savings.

What is a fleet fuel card?

A fleet fuel card is a credit card specialized for fuel purchases that allows you to monitor costs, determine each driver’s fuel usage, capture odometer readings and more. It also allows you to limit and verify purchases and ensure only authorized employees are using the fuel card.

Can I extend my rental terms?

Yes. We offer month-to-month options for short-term extensions or you can realize additional cost savings by converting to a long-term lease.

Do I have to take care of vehicle maintenance?

Merchants Fleet will cover all maintenance over the life of the vehicle. We have vehicle repair partners throughout the country and will be able to recommend one near you.

Contact the experts in day-to-day fleet management.

Merchants Fleet can handle the day-to-day details of your fleet so you can get back to business. Call 866.653.2737 or click below to get started.

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