Vehicle Management
Fleet Accident Management
Get the advocate you need when accidents strike.
ADMINISTRATION
Accidents Happen — But You’re In Good Hands
When things go sideways on the road, Merchants Fleet steps in to keep your drivers safe and your business running smoothly. From 24/7/365 driver support to claims processing and repairs, we handle the heavy lifting so you don’t have to.
Need a loaner vehicle? We’ll coordinate that too, so you can focus on your business while we manage the rest.
24/7/365 Driver Support
Immediate assistance whenever accidents happen, including towing, incident reporting, and roadside help.
Comprehensive Claims Handling
Certified adjusters and a nationwide repair network ensure quick, quality resolutions.
Expert Subrogation Services
Dedicated specialists recover your costs while keeping you informed every step of the way.
Full Transparency
Access claim details, photos, and repair progress in real time through our tracking system.
Driver Support and Claims Management
With Merchants, your drivers are never left stranded. Our round-the-clock support provides roadside assistance, towing, and first notice of loss reporting with customized details to suit your fleet.
Our certified claims adjusters use the latest estimating software and partner with our nationwide repair network to ensure efficient, high-quality repairs. Breathe easy — we’ve got this.
Subrogation Expertise and Transparency
Recovering costs after an accident can be challenging if you don’t have the right advocate in your corner. Our subrogation specialists handle fault determinations and legal processes with efficiency and expertise.
And since we prioritize transparency, you can access real-time claim updates, accident photos, estimates, and progress reports at any time. Our tools make it easy to track repairs and review custom reports, ensuring you’re always in the loop.
Advanced Vehicle Damage Reporting
Post-accident reporting has never been easier. Our convenient vehicle condition reporting feature turns any smartphone into a professional-grade inspection tool. By identifying even the smallest issues, this tool ensures accurate, transparent assessments every time.
Whether it’s for maintenance planning or post-incident reviews, we’ll help you streamline the inspection process to save time, cut costs, and keep your fleet moving.
Reduce infractions, avoid risk.
Streamline violation management and boost driver accountability with Merchants’ tracking and processing solution.
Frequently Asked Questions
What is fleet accident management?
Our accident management services include claims processing, repair coordination, subrogation recovery, and 24/7/365 driver support to keep your fleet moving after an incident.
How can I reduce fleet accidents?
Telematics can track driver behavior and provide actionable insights. Combine this with safety training, clear policies, and regular vehicle maintenance to promote safer driving and reduce accidents.
How does accident reporting work?
Within 24 hours of filing a claim, a First Notice of Loss (FNOL) is sent to your designated contacts. Serious accidents are escalated immediately to ensure a swift response.
How does subrogation benefit my business?
Our subrogation specialists handle fault determinations and cost recovery, so you don’t have to. You’ll have full visibility into every step of the process, from claim details to recovered funds.
Experience what expert knowledge can do for
your fleet.
Speak with a Merchants Fleet expert about our total fleet solutions for your organization or industry.