Fleet Accident Management Services: You Need an Advocate When Accidents Strike
Full claims support and aggressive subrogation
Accidents happen, and when they do Merchants Fleet makes sure your drivers get the support they need. With our comprehensive accident management solution, we take care of everything from seamless claims processing to repair and subrogation recovery. We coordinate loaner vehicles so accidents do not slow you down.
Driver Availability 24/7
No matter when an accident happens, your drivers have the 24/7 support they need to stay safe and get back on the road. With roadside assistance, first notice of loss, and detailed, customized reports, the accident management process starts immediately.
- First Notice of Loss Includes Option to Collect Customized Information
- Get Complete Incident Report Based on Tailored Parameters
- Receive Towing Assistance
Full Claims Management
Merchants Fleet handles claims management for you, so you don’t have to worry about whether repairs are being handled to your standards or if estimates are accurate. We work with certified adjusters and an extensive network of repair locations so claims are handled quickly and professionally.
- I-CAR Platinum-Trained and ASE-Certified Adjusters
- Adjusters Access Latest Estimating Software to Review Estimates and Photos
- Body Shop Monitoring to Ensure Quality Workmanship
- Nationwide Repair Network for Extensive Coverage, Efficient Turnaround Time, and Quality Repairs
We have dedicated specialists who handle the details of subrogation so your claim is handled as efficiently as possible. When you leave subrogation to the experts, you can get back to handling your day-to-day business.
- Specialists Review Claims to Determine Fault
- Extensive Knowledge of Laws and Regulations
After an accident, you want to know the status of your claim and your vehicle. Merchants Fleet gives you full insight into the accident management process. You always have access to accident photos and documentation and can easily track vehicle repairs.
- Tracking System Ensures Timely Repairs
- Access All Pertinent Claim Information, Including Loss Notices, Photos, and Estimates
- Access Multiple Ad-Hoc Reports
- View Customized Charts and Graphs in the Stat Center