Want to work for the Fastest-Growing Fleet Management Company on the Planet?

Business Analyst (Hooksett, NH)

Tech - Enterprise PMO

Hooksett, NH

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The Business Analyst provides analysis to support the documentation, development, and maintenance of applications and website for Merchants. This individual will work with other business analysts, business process engineers, subject matter experts, and Agile development teams to document business rules/requirements, maintain/enhance existing systems, build new applications, brainstorm fixes and solutions, create features and user stories, and support the development team in implementation.  

This individual will leverage a deep understanding of the Agile framework and software development lifecycle, in collaboration with the product team and Application Architects, to break down features into clear and accurate user stories and supporting artifacts.

If you’re ready to ELEV8 your career, come join us on this journey, and help build the future with us!


Location: Hooksett, NH or Rosemont, IL

Check out the other benefits that Merchants Fleet has to offer here

Take a peek at the culture on the Technology team:


What your day looks like:

  • Works closely with the project team to translate product management strategy, goals and directives for new products and product enhancements into clear and actionable features/user stories for the technology team
  • Provides complex analysis and problem solving on software development business challenges and customer support issues including talking to customers, scoping, root-cause, brainstorming with the team, clarifying options, documenting product operations, and creating innovative cost-effective solutions
  • Partnering with the Product Owners and Subject Matter Experts to gather requirements, and responsible for writing features, user stories (capturing business requirements and functional specifications), creating UI wireframes and mockups, and serving as the product owner for systems related questions during scrum meetings.
  • Refines and communicates new development features and user stories in a way that the team can pick up quickly; discusses priority and technical issues with the scrum team
  • Supports the development team by responding to user story questions quickly and accurately, and gathering details for Non-Functional Requirements (NFRs)
  • Partners with user experience designers, as needed
  • Responsible for ticket triaging, differentiation between bugs and enhancements, product knowledge, and defect management support including organizing and executing user acceptance testing
  • Assists with product backlog grooming sessions, schedules appropriate ad-hoc product design sessions, coordinates with lead developer and team on estimation sessions, summarizes work in sprint demos, and participates in retrospectives
  • Leads and facilitates general meetings, product trainings, and collaborative workshop methods with a mix of both business and technical partners
  • Partners with Business Process Engineers on Process Mapping and Improvement: Documents existing processes with a keen eye for identifying waste, gaps, risks, value added areas and opportunities, if needed performs this function individually
    • Analyzes current state processes with a holistic view of the organization and partners to design new future state processes
  • Documents product build out as needed for future maintenance and development needs
  • Participates in special projects and performs other duties as assigned
  • After hours and on-call work is required at critical times, particularly during a deployment
  • Ability to travel upon request to visit business partners as needed

The Skills you bring:

  • Strong meeting facilitation, presentation, training and workshop facilitation skills
  • Ability to develop effective relationships across the business
  • Motivated self-starter with the ability to learn quickly and work with teams as well as individually
  • Outstanding written and verbal communicator and interpersonal skills
  • Detail oriented and strong analytical skills
  • Strong systems aptitude and ability to leverage technology to drive customer satisfaction
  • LEAN/Continuous improvement mindset
  • MS Office
  • Experience using Miro collaboration tool a plus
  • 1 year of Working Knowledge in Azure DevOps, Jira or used equivalent tool
  • UI Prototyping or Mockup tools (Balsamiq, Axure, Visio, Adobe, etc.)
  • 1 year of interpreting data using SQL queries

The Expertise and Education you have:

  • A minimum of 4+ years’ experience performing analysis in a software development environment, including Agile, and Lean Startup
  • Familiar with UX design principles and practices
  • Working knowledge of Agile, LEAN, or other product management methodologies
  • Process analysis and mapping experience
  • Delivering trainings, presentations, running meetings and workshop facilitation
  • Experience as a Business Analyst for an Automotive or Fleet product is a plus
  • CSPO certification, or experience as a Product Owner in an Agile framework is a nice to have


  • Computer Science, Information Technology, Business or related field


Merchants Fleet is the nation’s fastest growing fleet management company, providing flexible funding and service options for organizations that leverage vehicles to run their operations, serving as a single source for all vehicle needs, including electric vehicles. From financing and charging to maintenance and remarketing, Merchants has collaborated with dozens of OEMs, charging, data and upfit partners to ensure every client is connected to the service, technology platforms, and products that will support their fleet in making the transition to EV. Merchants Fleet is headquartered in Hooksett, New Hampshire, and its Innovation Center is located in the Chicago, Illinois area. www.MerchantsFleet.com

Merchants is an award-winning place to work with accolades including; Best & Brightest, Best Company to Work For 2015-2021, Great Place to Work and Coolest Company for Young Professionals. 


To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties.

California Residents click here for California Consumer Privacy Act (CCPA).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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