When Compucom began evaluating ways to improve fleet operations, the company was focused on finding opportunities to increase efficiency, simplify administration, and better support a nationwide team of technicians.
Compucom, a global IT organization , relies on its fleet to support technicians servicing networking systems, fiber optic infrastructure, security technology, and point-of-sale equipment across the country.
As the organization continued to grow and evolve, Fleet Manager Ken Martin recognized the value of partnering with a fleet management company that could provide responsive support, streamlined processes, and strategic guidance to help optimize fleet performance.
This prompted Compucom to select Merchants Fleet in late 2025 to support the next phase of its fleet strategy.
Faster Response Times and More Personalized Support
One of the first benefits Martin noticed after transitioning to Merchants Fleet was the level of communication and responsiveness provided by the team.
“With Merchants, it’s within 30 minutes to an hour,” Martin said when describing response times.
The faster communication allows Compucom to make decisions quicker, resolve issues more efficiently, and keep fleet operations moving forward.
“Merchants treats us like family,” Martin explained.
That high-touch service model aligns with Merchants Fleet’s client experience philosophy, which emphasizes dedicated support, proactive communication, and consultative fleet guidance.
Accelerating Vehicle Ordering and Delivery Timelines
Compucom also saw major improvements in vehicle ordering and deployment speed.
By working closely with Merchants on vehicle ordering, licensing, and delivery coordination, Compucom significantly accelerated vehicle deployment timelines. In some cases, ordering and deployment timelines improved by as much as 180 days.
The improved coordination between ordering, delivery, licensing, and upfitting helped Compucom get vehicles into service faster while reducing administrative burden across the operation.
Martin also pointed to registration and licensing support as one of the most valuable operational improvements.
With Merchants, vehicles arrived fully plated and ready for deployment immediately upon delivery.
The streamlined process provided greater visibility, reduced administrative effort, and eliminated the need for extensive manual follow-up, allowing Martin to focus more time on strategic fleet management and less time on paperwork.
For a fleet managed by a single fleet manager, that level of support made a meaningful difference in overall efficiency.
Improving Maintenance Turnaround and Reducing Downtime
Keeping vehicles operational and minimizing downtime is one of the most important priorities for any fleet operation.
“The biggest part of fleet is trying to keep your vehicles optimized,” Martin explained. “You have to increase your uptime and decrease downtime.”
Using Merchants Fleet maintenance platform and Auto Integrate workflow, Compucom improved maintenance approval speed and repair turnaround times.
“I’ve seen probably a 30 to 40% faster turnaround in getting maintenance approved,” Martin said.
Faster approvals helped reduce repair delays, minimize time spent waiting on service decisions, and keep vehicles on the road longer.
Consolidating Telematics into One Unified Platform
Before working with Merchants Fleet, Compucom managed multiple OEM telematics platforms across different vehicle manufacturers.
Using Merchants Fleet TotalConnect, Compucom was able to consolidate telematics into a single platform that integrates directly with OEM vehicle systems.
“With Merchants Fleet TotalConnect, I don’t have to deal with multiple platforms, and I don’t have to deal with two invoices,” Martin said. “I’ve got one invoice, one platform, and it’s all together in one.”
Because the system integrates directly with OEM telematics, Compucom was able to onboard vehicles without installing additional hardware.
The result was a simpler and more streamlined fleet management experience that improved operational visibility while reducing day-to-day complexity.
Building a More Strategic Fleet Partnership
For Compucom, the transition to Merchants Fleet was about more than improving individual workflows, it was about establishing a relationship with a fleet management partner that could act as an extension of the business.
“They are more of a strategic partnership,” Martin said.
Today, responsive support, streamlined telematics, improved maintenance workflows, faster vehicle deployment, and proactive operational guidance are helping Compucom reduce administrative burden, improve uptime, and operate more efficiently across its nationwide fleet.
The partnership demonstrates how the right combination of technology, expertise, and personalized support can help organizations simplify fleet management while creating measurable operational value.
As fleet operations become increasingly complex, organizations are looking beyond transactional service models and seeking partners that can help them navigate change, improve efficiency, and support long-term business goals. For Compucom, that partnership has helped create a more connected, efficient, and scalable fleet operation.