Vehicle Management
Direct Fleet Driver Support
24/7 expert support to keep your drivers safe on the road.
ADMINISTRATION
Support That Keeps Your Drivers Moving
When your drivers need help, we’re just a call away. Our dedicated representatives know your fleet inside and out, and they’re ready to resolve issues quickly and efficiently. If additional support is needed, they’ll collaborate with internal teams and external partners to get the job done.
With Merchants Fleet, it’s all about delivering reliable, expert service that keeps your drivers confident and your business running smoothly.
Help That Knows Your Fleet
Your drivers get support from reps who know your fleet’s setup, so problems get solved faster.
Less Waiting, More Driving
Quick answers and speedy resolutions mean your drivers can get back on the road without missing a beat.
A Support Team That’s Got Your Back
With access to an impressive network of resources, we make sure your drivers get help no matter what comes up.
Solutions Before They’re Problems
From rerouting to fixing vehicle hiccups, we help drivers tackle issues before they slow things down.
Give Your Drivers Peace of Mind
Even if you’re not enrolled in our extended services, we’re here to help. In accidents or urgent situations, we’ll guide your drivers to the right resources, whether that’s an insurance company or another reliable service.
Here’s what you can count on:
- Representatives who know your fleet services and policies inside and out
- Prompt, dependable support when it matters most
- 24/7/365 assistance for nearly any on-the-road issue
Experience what expert knowledge can do for your fleet.
Frequently Asked Questions
How does Merchants Fleet’s Driver Support program help keep my drivers on the road?
Our program provides maintenance scheduling, 24/7 roadside assistance, and expert support to minimize downtime and keep your drivers moving efficiently.
What kind of support do drivers receive?
Drivers get access to a nationwide network of ASE-certified technicians, proactive maintenance reminders, fuel, locating maintenance vendors, and assistance with scheduling and personal use submission.
How does the Driver Support program improve safety and compliance?
We offer safety training, real-time alerts, and compliance tracking to help drivers stay safe and meet all regulatory requirements.
Can the program help reduce fleet costs?
Yes! By optimizing maintenance, preventing breakdowns, and improving driver efficiency, our support services help lower repair costs and extend vehicle life.
Reduce infractions, avoid risk.
Streamline violation management and boost driver accountability with Merchants’ tracking and processing solution.
Experience what expert knowledge can do for
your fleet.
Speak with a Merchants Fleet expert about our total fleet solutions for your organization or industry.