683 Stars
in the Fleet (and 63 rockstars on the client experience team) powering the fastest-growing fleet tech and management company in the USA
98% Client Satisfaction
score earned in a recent third-party survey of clients - join a team that makes happy happen! #youbelonghere
1 Team Opening
hello, is it you we're looking for? #LifeAtMerchants #JoinClientExperienceTeam #makethingshappen #makehappyhappen
Merchants is Leading the Charge.
The Merchants Fleet Client Experience team is the secret sauce of our success as we build the next generation of innovative fleet management solutions to propel clients to excellence, powered by proprietary software (like TotalView) and unmatched knowledge in the FMC space (more than 60 years).

Our team's mission is to make things happen, and make happy happen. That's why clients in a recent third-party survey honored us with a 98% satisfaction score. Take your customer service skills to a new level … explore openings that offer you the chance to influence the future of our evolving business. Join a winning team that's 100% invested in helping you succeed from Day 1. #MakeHappyHappen

Client Experience Openings

Get the recognition you deserve, and work with a team of like-minded professionals who will support you every step of the way.  Use the links below to see detailed descriptions and learn more. Most roles are best served if you’re close to our HQs in Hooksett, New Hampshire or Rosemont, Illinois … so let’s talk about how to best make that happen.

  • New! Account Manager (On-Site, NH HQ) – Play a pivotal role in securing client happiness, providing daily assistance to privately-owned companies and Fortune 500 organizations. Your primary goal is to ensure Merchants services are delivered punctually and precisely. You’ll manage a robust portfolio of mid-market clients. In exchange, if you join us, you’ll enter a new world of unparalleled career support, on-the-job training #lifelonglearning, and best in class benefits with flexibility for life’s unexpected moments #youbelonghere #makeyourmove
  • Consider joining a culture where 93% says I’m proud to tell others I work here — and the same percentage says they feel good about the ways we contribute to the community and the planet; 93% believes new employees are made to feel welcome, and 94% says they feel secure taking time off whenever they need to #becauselifehappens
  • Explore the Job Board for more opportunities; if you’re looking for a summer internship visit the Early Careers page

Meet Your Team Leader

Say hello to Anne. Anne Archambault serves as Director of Client Experience at Merchants Fleet. She brings more than 12 years of impressive experience and leadership of the client experience team at Merchants, bringing her unique (and effective) take on and approach to customer happiness styles and strategies to life, evolved from her early career DNA at Starwood Hotels and Resorts and as a lifelong artist (with a BFA and MFA under her belt). #rightbrain #leftbrain #allbrains Her team is critical to our success — and she generously invests in her team and promotes from within.

  • Joined team in 2012; promoted 5 times since
  • BFA from University of New Hampshire, MFA from Indiana University (Bloomington)
  • Innovative leader who is looking for the best + brightest minds; read more about Anne’s management style and team goals below + consider joining us today #MakeThingsHappen #MakeHappyHappen #EnjoyTheJourney
  • Recent team internal promotion highlight = Go Sarah Cote! Team member since 2021 | “Excited and thankful to share that I’ve been promoted to Manager, Client Experience here at Merchants Fleet! Grateful for the last several years as an account manager, for the relationships I’ve built with clients and internal departments, for friendships and great working partners. Looking forward to a year filled with more learning and more growth, always looking to the More! Here we go!”
Why Join the Client Experience Team?

Flexibility, Freedom + Friends

Discover a rare company culture that makes your happiness (and recognition) a priority. Take advantage of key benefits and perks within an explosive-growth organization that’s big enough to give you mega-opportunities and small enough to truly recognize (and reward) your contributions … and along the way provide a network of supportive peers who will cheer you on every step of the way. A few highlights you might like:

  • 30+ paid-days off annually — including earned PTO (3 weeks to start), 11 company-paid holidays (including 2 floating holidays of your choice), 3 extra sick/mental health days, with ability to earn 2 bonus days through Merchants Prime
  • Unlimited access to company-sponsored 24/7 professional development, credentialing programs + on-site mentoring experiences that will fuel your career (starting from day 1) #growth #noregrets #GO
  • On-site gym, Peloton bikes, basketball and pickleball courts, arcade/games area, cafe-style lounges with beverage stations + grab-n-go meals/snacks and unique, thoughtful spaces for different needs and workstyles (including quiet “no-technology” zones)
  • Generous reimbursements toward your first electric vehicle (and home charging station)
  • 2023 Great Place To Work® Certified (8 years in a row) and a 2023 Best Company to Work for in NH (8 years in a row)
  • Competitive pay + benefits, career advancement paths for every stage of your career, #lifelonglearning opportunities, and a one-of-a-kind, team-oriented culture, including 275+ employee engagement events annually
  • Ready to learn more? Apply now and let’s GO! We’re totally looking for you … because #youbelonghere #MakeThingsHappen #MakeHappyHappen
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LIFE ON THE TEAM

Voices #LifeAtMerchants

True innovation happens when every voice is heard. We’ve created a truly welcoming and inclusive environment that invites innovation and participation from all corners of the organization. Every member of the Fleet has an opportunity to make an impact by sharing their unique and diverse perspectives. And — because of that — all of us, together, are committed to doing better and doing MORE for our people, our planet, and our community.

Alicia Hart, SPHR, SHRM-SCP
Vice President of Human Resources
Fleet Team Since 2003

LIFE ON THE TEAM

Voices #LifeAtMerchants

Excited and thankful to share that I’ve been promoted to Manager, Client Experience here at Merchants Fleet! Grateful for the last several years as an account manager, for the relationships I’ve built with clients and internal departments, for friendships and great working partners. Looking forward to a year filled with more learning and more growth, always looking to the More (more for our people, clients and the planet). Here we go!

Sarah Cote  
Manager, Client Experience
Fleet Team Member Since 2021

We're Totally Looking for You

Explore Electrifying Careers at Merchants Fleet #MakeHappyHappen #YouBelongHere