Fleet Vehicle Maintenance Program

On behalf of our mutual customer, Merchants Fleet would like to introduce you to our Fleet Vehicle Maintenance Program. Our mutual customer has selected Merchants Fleet as its premier services provider. We are excited to be partnering with your team to service our customer’s vehicle maintenance needs. If at any time you should need assistance, please do not hesitate to contact us at 877-870-4999.

Instructions for Fleet Vendors:

• Merchants Fleet utilizes Auto Integrate (AI) for approval of repair orders please submit your requests through AI or by calling 877.870.4999 if you are not using AI in your shop.
• Our drivers will typically present a Merchants Fleet Management Maintenance brochure to your service advisors that will identify their vehicle detail information and Preventative Maintenance Schedule.
• Preventative Maintenance Schedule services can be performed within 500 miles before or after the stated odometer interval and will serve as an authorization to perform the maintenance as indicated.
• When calling our Maintenance Department, please reference the vehicle unit number and VIN (Vehicle Identification Number) for vehicle identification. You will be asked to supply this information, as well as the current odometer and tire tread depths
• Additional service or work outside of the mileage limitations must be authorized prior to performing service by contacting our Maintenance Department – failure to contact the Maintenance Department to obtain proper authorization when required may result in a disputed invoice.
• When calling our Maintenance Department, please reference the vehicle unit number and VIN (Vehicle Identification Number) for vehicle identification. You will be asked to supply this information, as well as the current odometer and tire tread depths.
• Submit all invoicing as soon as the repairs are completed and ensure that the following information is included: RO/PO Number, Merchants Unit Number, License Plate, VIN, Odometer Reading, and vehicle Make/Model/Year.
• The information identifying your facility should be clearly indicated on the invoice (including address, fax number, telephone number, and business name).

All invoicing should be submitted to the following e-mail addresses or fax numbers for prompt processing:

National Account Billing Options

These are various billing programs that Merchants Fleet has accounts with. If your shop can bill one of these please follow your normal process or use the details provided below to reach out for billing assistance with that program.