Fleet Vehicle Maintenance Program

On behalf of our mutual customer, Merchants Fleet would like to introduce you to our Fleet Vehicle Maintenance Program. Our mutual customer has selected Merchants Fleet as its premier services provider. We are excited to be partnering with your team to service our customer’s vehicle maintenance needs.  

Instructions for Fleet Vendors: 

• Merchants Fleet utilizes Auto Integrate  (AI) as our preferred method to approve repair orders and submit your payment requests. 
• If you do not have access to AI to create your own repair order, please call Merchants Fleet at 877.870.4999 Opt.1>Opt.1 prior to starting any repairs. 
• You can also request to become a vendor with Merchants Fleet and gain access to AI by completing the become a vendor form on our website: https://www.merchantsfleet.com/become-a-vendor/  

Approval by Phone:

• Call 877.870.4999 Opt.1>Opt.1 to open a repair order. 
• All work must be approved prior to the start of repairs. 
• Please have the VIN (Vehicle Identification Number) and mileage ready as well as any purposed parts and labor costs. 
• Any work found after your initial approval will require you to call back to update the repair order prior to performing services.  
• Once the work is completed you will call back to close your repair order and verify your invoice total. 
• Payment will be made by credit emailed to you within 4-7 days of the repair order’s closure, unless you have other established payment terms or bill us through one of our many national accounts. 
• Vehicles shall not be held pending receipt of payment.