Maintenance Management2019-01-11T15:08:12+00:00

Fleet Maintenance Management Made Easy

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Maintenance Management

Control spending and simplify maintenance with our fleet maintenance management programs

Whether you’re looking to control costs, reduce administrative burdens, minimize downtime, or eliminate unpredictable expenses, we help you achieve your goals. Merchants Fleet has multiple maintenance programs to choose from and a nationwide network, so you can keep your fleet vehicles in top shape affordably and easily. When the unexpected happens, our roadside assistance has your drivers covered, too.

Find the Best Maintenance Plan for You

Merchants provides three comprehensive program options to meet your maintenance needs.

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Best-in-Class ASE Certified Technicians

When you work with a network of experienced technicians, you have a true partner to help with repair management and offer guidance, whether you need routine services or emergency repairs. Merchants Fleet assists in budgeting, reducing unpredictable vehicle expenses, and minimizing your fleet’s downtime.

  • Expert Techs Review and Authorize Repairs, Eliminating Unnecessary Work
  • Benefit from Consultative Repair Advice
  • Tight Administrative Controls Ensure Accurate Invoicing

TotalView of Full Transparency

Accurate, clear maintenance billing and reporting is critical to managing fleet costs, as well as understanding the larger picture of your fleet’s lifecycle. Regardless of your maintenance package, Merchants Fleet ensures full transparency. Access purchase order data and key reports through TotalView to easily track maintenance expenses and vehicle maintenance history.

  • Capture Complete Purchase Order Data
  • Get Full Pricing Transparency in PO Details
  • Receive Exception-Based Reporting and PM Alerts
  • Access Vehicle Maintenance History and Comprehensive Reporting

Network Flexibility

Wherever you are located, Merchants Fleet has trusted vendors in your area to handle your maintenance needs. Finding the right place to handle your fleet is now streamlined and simple, plus you can save on repairs.

  • Save on Repairs with National Account Negotiated Pricing
  • Easily Find Preferred Vendors with Over 40,000+ Locations
  • Find Repair Locations On-the-Go with Mobile App

Trending and Benchmark Dashboards

To make the most impact on your maintenance costs, you need to identify trends and establish benchmarks. Through TotalView, fleet managers can access the data that is most important to them in an easy-to-understand dashboard.

  • View Maintenance Reports and Line Item Details
  • Monitor Maintenance Trends and Track Spend Over Time
  • Prioritize Data Through Customized Dashboards

Roadside Assistance

When you enroll in the Merchants Fleet Roadside Assistance program, you’re giving yourself and your drivers ultimate peace of mind. Whether it’s a flat tire, dead battery, or empty gas tank, you’ll have a toll-free number to call any time of day or night.

Coverage for Whatever You Encounter on the Road

We want to keep drivers safe and on the road. That’s why our Roadside Assistance program offers services for every situation:

  • Towing
  • Battery Service
  • Flat Tire Assistance
  • Fuel, Oil, Fluid, and Water Delivery
  • Lock-out Assistance
  • Collision Assistance

All roadside assistance services are available 24 hours a day, 365 days a year throughout the United States and Canada. Just call the toll-free number, and help will be on its way.

Fixed monthly bill for ultimate protection and peace of mind

This full-service program puts us in charge of all your fleet maintenance needs. From regularly scheduled service to emergency repairs, we’ll handle everything for one monthly fee that never changes, no matter how much work your fleet requires. Enjoy total protection at a truly fixed cost.

Pay for repairs as you go

This program allows you to choose a specific menu of services, and still access our National Accounts pricing discounts across the U.S. Our experts will help you manage and reduce lifecycle costs through our review and reporting process. They’ll negotiate and authorize all repairs to eliminate unnecessary work, reconcile invoicing, and provide any other services you need.

Combine one fixed payment with true-up at end of term

You pay a fixed amount each month. At the end of the lease term, all bills are reconciled and the account is balanced; any overage is credited to you and any amount due is collected. This allows for easy budgeting while providing the same features and benefits as our Administered Maintenance program.

Custom-built for you

If you have unique needs such as specialized or upfitted vehicles, we’ll be happy to design a program just for you.

Average fleet vehicles receive maintenance almost 6 times per year.

Let Merchants Fleet simplify your fleet maintenance with a customized program. Call 866.653.2737 or click below.

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