Tough Times Playbook 1

The Tough Times Playbook: A CEO’s Guide to Navigating Through Crisis – Play 4

The Tough Times Playbook: A CEO’s Guide to Navigating Through Crisis – Play 4

Without clients, there is not a business. Service companies pride themselves on exceptional client service and in crisis, that does not change or falter. Just as we consider our employees in each decision we have to make during a crisis, we also consider our clients. Be aware that every choice you make in this time could have a potential repercussion on your clients as well.

Here is Play 4 of the Tough Times Playbook.

Play 4 – Continue Delivering Hi-Touch Service
· Maintain Service Levels
· Minimize Short Term Disruption
· Display Empathy & Human-ness During Crisis