"Have the Courage to Fail, and the Faith to Succeed"

The Blog of Brendan P. Keegan

Merchants is thriving, and our company is stronger than ever for our clients & employees.

It’s during the tough times that we learn the most about our companies, and each other. Throughout my 20-year career as CEO, I have had the opportunity to help companies thrive through previous crises—the burst of the Internet Bubble, terrorist attack on 9/11, and the financial industry meltdown. During this time, I developed the 7 plays in my Tough Times Playbook. In March, Merchants pulled out the playbook and acted quickly with two key tenants in mind: provide the best service in the industry to our clients, while maintaining the health & safety of our employees.

I am proud to say that because of the bright minds at our company, the methodical & strategic decisions we have made, and the clients who make it all possible, Merchants is thriving, and our company is stronger than ever for our clients & employees.

We wanted to share with you some reasons why Merchants is Stronger Than Ever.

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The 3 Major Stages of the E-Commerce Evolution

In order to understand where e-commerce is headed, it’s important to look at where we’ve been. With this in mind, we can effectively chart a path forward.

For modern buyers, shopping online has become a dependable alternative to traditional retail or in-person buying. It is still very much a work in progress, however. Entrepreneurs and other professionals who need to plan for the future of their businesses can benefit from having a broad perspective of how e-commerce has evolved, as we can use what we’ve already achieved to make some predictions about what soon will become necessary. For a basic context, the history of e-commerce breaks down into these three main stages…

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The Tough Times Playbook: A CEO’s Guide to Navigating Through Crisis - Play 1

I always work best with a plan, so it was important for me to find a way to communicate with the leadership team, the employees and the clients that would resonate, make sense and hopefully allow for some comfort in a time that feels uncomfortable. The Tough Times Playbook has been an anchor for me at the onset of a crisis, and my hope is that you too, will find something useful in what I share. Although I have had to shift some of the finer points throughout the years, the message has remained the same.

Here is the Tough Times Playbook.

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