"Have the Courage to Fail, and the Faith to Succeed"

The Blog of Brendan P. Keegan

Merchants is thriving, and our company is stronger than ever for our clients & employees.

It’s during the tough times that we learn the most about our companies, and each other. Throughout my 20-year career as CEO, I have had the opportunity to help companies thrive through previous crises—the burst of the Internet Bubble, terrorist attack on 9/11, and the financial industry meltdown. During this time, I developed the 7 plays in my Tough Times Playbook. In March, Merchants pulled out the playbook and acted quickly with two key tenants in mind: provide the best service in the industry to our clients, while maintaining the health & safety of our employees.

I am proud to say that because of the bright minds at our company, the methodical & strategic decisions we have made, and the clients who make it all possible, Merchants is thriving, and our company is stronger than ever for our clients & employees.

We wanted to share with you some reasons why Merchants is Stronger Than Ever.

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The Strain & the Opportunity for the Home Delivery Supply Chain

Home delivery of essential goods and services sounds good at the moment, right? While much of the country is under a stay-at-home order due to the COVID-19 pandemic, it’s no surprise that home delivery demand and e-commerce sales have increased by over a third in recent days, which is well above expected pace.


The Tough Times Playbook: A CEO’s Guide to Navigating Through Crisis - Play 1

I always work best with a plan, so it was important for me to find a way to communicate with the leadership team, the employees and the clients that would resonate, make sense and hopefully allow for some comfort in a time that feels uncomfortable. The Tough Times Playbook has been an anchor for me at the onset of a crisis, and my hope is that you too, will find something useful in what I share. Although I have had to shift some of the finer points throughout the years, the message has remained the same.

Here is the Tough Times Playbook.

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