"Have the Courage to Fail, and the Faith to Succeed"

The Blog of Brendan P. Keegan

Merchants Fleet is Leading the Charge

Two of my favorite books of all time are The Tipping Point by Malcolm Gladwell and Crossing the Chasm by Geoffrey Moore.  The Tipping Point talks about how little things lead to big things. The best way I can describe an actual tipping point is it’s like magic – when an idea, trend or social behavior crosses a point and becomes mainstream.  In Crossing the Chasm, which I read in 1998 as I embarked on my journey through Silicon Valley during the dot.com era, I learned about marketing high-tech products during the early startup period.  Crossing the Chasm aligns with the 5-stage technology adoption lifecycle – innovators, early adopters, early majority, late majority and laggards.

We are fast approaching a tipping point in the Fleet industry with electric vehicles (EVs) and we will accelerate through the first two phases of the technology adoption life cycle like a GM 1000 horsepower Hummer EV. We will cross the chasm…and fast.

As automakers worldwide plan to spend $185 billion on developing new EVs and advancements in battery technology continue to drive prices down, EVs are finally becoming a viable and sustainable alternative to their gas-powered counterparts. At the same time, corporations are seeking ways to reduce their carbon footprint and do their part to reduce the impact of transportation on our environment. And, most recently, the US government has made their electric commitment, too.

At the current moment Merchants is the fastest-growing fleet management company in the industry, and I am pleased to announce our biggest and boldest new initiative ever undertaken – ELECTRIFY FLEET – which is our bold, brave and smart commitment to the future of electrification across the fleet industry and to lead our clients into this new era. We are dedicated to educating, deploying and infusing the fleet industry with EVs.  Our commitment is to have 50% of our Mobility fleet electric by 2025, and 50% of our managed clients’ fleets by 2030.

Merchants is committed to being the most electric fleet management company on the planet, and to put each of our clients in a strategically advantaged position to reap the benefits of this transformational technology. It’s our job to find the right EV fleet application for you. EVs may not be a fit for all your current or future fleet applications, but there’s a great chance that EVs can be a solution to achieve your objectives—current and future. Merchants is ready to help.

Welcome to Electrify Fleet.

Brendan P. Keegan
Chairman, CEO & President


How My Company Quadrupled the Top Line in Just 4 Years

Achieving hypergrowth in your business is a lot like riding a Kentucky Derby horse. If you don’t control the power of the animal underneath you, it’s all too easy to take a tumble and lose the race. But, if you’re a good jockey, you can feel the potential you’re sitting on. You can trust it and won’t settle for just a stroll around the track.

This is the attitude I took as I became the leader of my company. I set high goals because I knew what my team and I were capable of doing. The result was that we quadrupled our top line in only four years. Here’s what we did to get there.


Consider these 5 things when building a team

Last week I was a witness to some ROCKSTAR teamwork as the Merchants Fleet team executed our 2022 Fleet Summit at our headquarters in Hooksett, NH. Planning begins for this event almost a year in advance, with every detail from the theme to the guest list, right down to who will be responsible for stocking the paper goods. Watching a large majority of the company help to design and execute this event was a showcase and a reminder for 5 things that make a team SUCCEED.