Lisa Bonacci

Director of Innovation

Lisa serves as Director of Innovation at Merchants Fleet. She joined Merchants in January 2019. In her role, she oversees and supports a wide range of efforts to collect and nurture ideas, test and prototype technology and services, establish norms of collaboration, and give groups tools for creative problem-solving. The Innovation Department, which she leads, is dedicated to assisting individuals and departments develop the skills, behaviors, and processes needed to drive the best possible client experience and be an active partner in their success.

Prior to joining Merchants Fleet, Bonacci served as the Engagement Manager for one of the most innovative organizations in the world, Southern NH University (SNHU), and its Sandbox ColLABorative, the university’s innovation center and research and development arm. At SNHU, she facilitated cross-functional team engagements in multiple areas, including design thinking, systems thinking, partnership building, pilot planning and testing, change management, and idea generation. She has extensive experience facilitating sessions to help companies think about the future and solve pressing problems.

Lisa recently graduated from Southern New Hampshire University with her MBA in Leadership, and she is a certified PMP through the Project Management Institute. She also has taken courses in Breakthrough Innovation and Innovation of Products and Services: MIT’s Approach to Design Thinking through the EMERITUS Institute of Management. She lives in Nashua, New Hampshire.